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Just Kids not blocking texts

Member

My understanding of the Just Kids program is that it should block all incoming texts and phone calls from numbers that are not in the trusted contact list.

However, my kid's phone receives multiple "advertisement" texts per day, clearly aimed at the previous owner of the phone number. Even worse, it does not even show up in my parent app as having received any texts. I only noticed it because my child asked me to show them something.

At this point, I've gone in and manually blocked the numbers, but that seems to defeat the purpose of the plan.

Has anyone else ran into this challenge, and if so, found a better way to fix it that checking my kid's phone and manually blocking numbers?

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Re: Just Kids not blocking texts

Customer Support

fullerjas, I totally understand your concern about this. Protecting your child from unwanted text is a must and my goal is to help get this sorted out for you. Just to clarify, are the text coming from blocked or restricted numbers?

 

 

 

DiaS_VZW

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Re: Just Kids not blocking texts

Member

Only text messages at this stage.

As a Just Kids account, my understanding is that ALL numbers are blocked except those in the trusted contact list. These numbers are not in the trusted contact list.

I have been manually adding them to the blocked number list, but that will only last for 90 days (i believe) and it means that I have to manually check their phone or the Family App.

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Re: Just Kids not blocking texts

Customer Support

Let’s make sure we have all the details.  Is the phone only receiving these “advertisement” text messages or “regular” text messages as well?  What device and texting application is this happening on?  Can you tell us more about what these texts are showing and saying?

SeanC_VZW

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