Familybase blocks "unlimited"text messages - why?

I've noticed that when Familybase is "ON"/active, when your data runs out, text messages - which are "unlimited" - are blocked as well. Aren't the text supposed to be independent of this feature?

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Re: Familybase blocks "unlimited"text messages - why?

Community Manager
Community Manager

We understand how important it is to be able to text. Let's get to the bottom of this. Are you sending group or picture messages? What is the make and model of your phone?


EstebanP_VZW
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