Family locator

Schantelle23
Member

Family locator is downloaded on all phones (androids) in my house. But i get constant notifications that my son's phone has located him off property when he is sitting right next to me. It shows him home when hes at school. When all family members are in the house together, gps shows 2 phones a mile away and 3 phones at home. How do I get this to be more accurate?

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Re: Family locator

Ann154
Expert

Does the phone have the GPS off?

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Re: Family locator

Community Manager
Community Manager

Being able to locate all the devices accurately is important, Schantelle23. Like Ann154 mentioned, I would recommend making sure that the GPS is enabled.  Also, you can change the location method or accuracy depending on the device.  The High Accuracy setting would provide you the most accurate GPS location.

 

AdamB_VZW
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Re: Family locator

Community Manager
Community Manager

Schantelle23, it's essential that your Family Locator works like it should. I can understand how confusing this would be. When did this start? What zip code are you at? Have you updated software or added new applications recently on either phone?

JoelR_VZW
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Re: Family locator

Schantelle23
Member

Location is always on. That's not the issues as I've tried shutting it off and turning it back on to see if it fixes the issue.

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Re: Family locator

Schantelle23
Member

This began when I added the other phones to the locator account. Software has been updated recently but this issue was prior to the update and continues after the update.

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Re: Family locator

Community Manager
Community Manager

Knowing where your family is, and being able to keep up on their whereabouts is critical. We know that this is frustrating for you, and we will definitely help you out. You can read up on Family Base here: https://www.verizonwireless.com/support/verizon-familybase-faqs/,and you can read up on Family Locator and accuracy here: https://www.verizonwireless.com/support/family-locator-faqs/#item94. If you have any questions after checking these sources out, let us know. We're here to help.


SeaneB_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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