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Discord app and Smart Family
mikeb6599
Newbie
‎08-18-2020 06:37 PM

what other setting must be unchecked besides discord in the 'social media/messaging' for it to work with smart family?

10 people had this problem.
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Re: Discord app and Smart Family
vzw_customer_support
Customer Service Rep
‎08-20-2020 06:47 PM

We want to be sure your apps work with Smart Family mikeb6599. Were you able to contact the developer?

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Re: Discord app and Smart Family
mikeb6599
Newbie
‎08-27-2020 06:29 PM

no. I had no issue with discord after I unpaired the phone from smart family.

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Re: Discord app and Smart Family
vzw_customer_support
Customer Service Rep
‎08-29-2020 06:50 PM

We are here to provide guidance. Please send us a Private Note.

 

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Re: Discord app and Smart Family
dflett
Newbie
‎09-16-2021 03:18 PM

Not working for my son’s phone. We enabled it in the messaging category but it still cannot connect. Verizon should test their settings as this one certainly does not seem to work out the box. 

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Re: Discord app and Smart Family
vzw_customer_support
Customer Service Rep
‎09-18-2021 03:25 PM

Thank you for bringing this to our attention. Are you having trouble with any other app? What error message do you get? ~Christian

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Re: Discord app and Smart Family
waellerbe
Enthusiast - Level 3
‎12-15-2021 03:15 PM

Hello @vzw_customer_support  Does Verizon still have a Discord app available? If so I would like to volunteer as a Beta Tester. I have 2 years of experience with Discord, and I welcome the opportunity to support a potential project. Thank you for your consideration.

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Discord and Smart Family
Hansenjd
Enthusiast - Level 1
‎01-22-2022 06:57 PM

I'm having the same problem with my son's phone. Discord app just says "Connecting..." forever and doesn't work. His other apps seem to work fine. 

For now, I've removed all content filters. I'd previously tried to enable Discord individually and that didn't work either. We've also restarted the phone.

For what it's worth, he's able to use Discord through a web browser, but that's not a great long-term solution.

Is there a solution for this?

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Re: Discord and Smart Family
vzw_customer_support
Customer Service Rep
‎01-24-2022 07:07 PM

@Hansenjd ,

Discord is certainly a popular app to use for gaming, and when it comes to Smart Family's content filters, you would need to adjust that through the Smart Family app: https://www.verizon.com/support/how-to-use-verizon-smart-family/#block-unblock-websites . Are you able to use the Discord app when removing all content filters? If so, then adding filters one at a time will let you see which one Discord is classified as. -Russell

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Re: Discord and Smart Family
Xanthi
Enthusiast - Level 1
‎03-12-2022 09:23 AM

Whitelisting all the URLs used by Discord seemed to fix my son's android app:

https://www.netify.ai/resources/applications/discord

  • discord.com
  • discord.gg
  • discord.media
  • discordapp.com
  • discordapp.net
  • discordstatus.com