I can understand why you're NotSoHappyRightNow and I'm here to help! It sounds like your account may not be provisioned correctly for picture messages. This can normally be resolved easily and doesn't involve buying a new phone and switching companies. Let's first check and few things on the phone. Reboot if you haven't already. Clear out old message threads. Try sending yourself a picture message to see if it sends and receives. If still having issues, respond to my follow request and send me a private message so that I can review your account.