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"Could not parse the name card"

Member

I've had a few contacts send me name cards, yet all Message+ says is "Could not parse the name card." Is there a fix for this?

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Re: "Could not parse the name card"

Customer Support

We understand the importance of ensuring your Message+ app is working the way it should Wendy2k. We are happy to help. What model phone are you using? Do you experience the same issue if you send the message through the native text messaging app on your phone? If you go to the Play Store on your device, does it show any available updates for the Message + app?

RashadM_VZW

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Re: "Could not parse the name card"

Member

I am using a Samsung Galaxy S9+, running on Android 9 (Pie). Since I bought this phone from Verizon, Message+ is the native text messaging app on this phone. The Play Store shows that my app is up to date.

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Re: "Could not parse the name card"

Member

Im hvaing the same issue. Did you ever figure out what happened and or how to fix?

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Re: "Could not parse the name card"

Member

Same issue. I have the Moto edge plus...just started this yesterday

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Re: "Could not parse the name card"

Member

I'm having the same issue on 4 of my contacts. I have a Google Pixel 2XL phone. Is there a way to fix this issue?

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Re: "Could not parse the name card"

Customer Support

Great question! When was the last time that you updated the software on your phone? DavidR_VZW

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