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"Could not parse the name card"
Wendy2k
Member

I've had a few contacts send me name cards, yet all Message+ says is "Could not parse the name card." Is there a fix for this?

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Re: "Could not parse the name card"
vzw_customer_support
Customer Support

We understand the importance of ensuring your Message+ app is working the way it should Wendy2k. We are happy to help. What model phone are you using? Do you experience the same issue if you send the message through the native text messaging app on your phone? If you go to the Play Store on your device, does it show any available updates for the Message + app?

RashadM_VZW

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Re: "Could not parse the name card"
Wendy2k
Member

I am using a Samsung Galaxy S9+, running on Android 9 (Pie). Since I bought this phone from Verizon, Message+ is the native text messaging app on this phone. The Play Store shows that my app is up to date.

Re: "Could not parse the name card"
N1N
Member

Im hvaing the same issue. Did you ever figure out what happened and or how to fix?

Re: "Could not parse the name card"
mobealmighty
Member

Same issue. I have the Moto edge plus...just started this yesterday

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Re: "Could not parse the name card"
carharttgurl
Member

I'm having the same issue on 4 of my contacts. I have a Google Pixel 2XL phone. Is there a way to fix this issue?

Re: "Could not parse the name card"
vzw_customer_support
Customer Support

Great question! When was the last time that you updated the software on your phone? DavidR_VZW

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Re: "Could not parse the name card"
Micheleh8717
Member

I received this error message for the first time on a very important text message and I have the Google pixel 3a

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Re: "Could not parse the name card"
vzw_customer_support
Customer Support

Thank you for letting us know, Micheleh8717. When did you received the error message?

ZakC_VZW

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Re: "Could not parse the name card"
arode004
Member

I have a Samsung galaxy s20 and I just received the same message from a contact for the first time. 

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