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message plus wont scan qr codes

Member

I have read many people including myself have been frustrated with not being able to scan the qr code  when trying to use the message plus app. I have spent hours with Verizon tecnical support and the problem has still not been solved. I just installed the Mysms app from the google store on my computer , Phone and  samsung tablet and it works perfectly. 

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Re: message plus wont scan qr codes

Member

After trying every tip I came across on here, snapping at every member of my family and just about pulling out my hair I chose a different messaging app as well... sad just sad

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Re: message plus wont scan qr codes

Customer Support

We are concerned to hear that you have been unable to scan a QR Code from your device as well. We know the importance of getting this fixed, and we will be glad to help! We want to make sure that we are on the same page. What application were you previously having issues with? Also, what exactly have you tried to get it corrected? DavidR_VZW

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Re: message plus wont scan qr codes

Sr. Member

@vzw_customer_support wrote:

We are concerned to hear that you have been unable to scan a QR Code from your device as well. We know the importance of getting this fixed, and we will be glad to help! We want to make sure that we are on the same page. What application were you previously having issues with? Also, what exactly have you tried to get it corrected? DavidR_VZW


@vzw_customer_support , @davidr_vzw  Being on the 'same page' shouldn't be too difficult.  There is ONLY one page in this thread and the title identifies the app in question: MESSAGE+. 

...Just another VZW customer...trying to offer some assistance...
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Re: message plus wont scan qr codes

Member

You have to scan the code sent to your phone with the rear facing camera on your tablet or other device you are trying to activate.

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Re: message plus wont scan qr codes

Member

You have to scan the code with the rear facing camera.  Not the selfie camera.

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Re: message plus wont scan qr codes

Customer Support

Great answer, please let us know if we can help at all.

RosanneM_VZW

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Re: message plus wont scan qr codes

Member

The rear facing camera on your phone to your tablet? The code comes in a selfie format.

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Re: message plus wont scan qr codes

Member

The rear-facing camera on your phone to your tablet? Because the code comes in in selfie mode.

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Re: message plus wont scan qr codes

Member

I am in Colorado setting up a tablet for my parents who are quarantining in Florida. I don't have access to their phone right now. Can I do something else to verify and install message+?

 

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