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message plus is continually crashing any time I open a message , it has never done this before, how can I fix this?

bmiller1995
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message plus is continually crashing any time I open a message , it has never done this before, how can I fix this?

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Re: message plus is continually crashing any time I open a message , it has never done this before, how can I fix this?

SuzyQ
Sr. Leader

Try clearing the app cache (it won't remove all the messages) and then restart your phone and the app.

If that doesn't work, and it keeps crashing, uninstall it and then reinstall it - something may have been corrupted and a reinstall will fix it.

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Re: message plus is continually crashing any time I open a message , it has never done this before, how can I fix this?

SuzyQ
Sr. Leader

Try clearing the app cache (it won't remove all the messages) and then restart your phone and the app.

If that doesn't work, and it keeps crashing, uninstall it and then reinstall it - something may have been corrupted and a reinstall will fix it.

View solution in original post

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Re: message plus is continually crashing any time I open a message , it has never done this before, how can I fix this?

agony
Member

clearing the cache didn't help

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Re: message plus is continually crashing any time I open a message

Community Manager
Community Manager

Agony,

I know how inconvenient it can be not being able to access your Message+. I'm here to help. Is the app up and running at this time? 

 

JenniferL_VZW

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