junk spam text

jwcanfield
Member

I'm getting lots and lots of junk/spam type texts and that's a problem on many fronts.  First, they're using data.  Second, I can't find any way to stop it.  What is the solution or any input?

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Re: junk spam text

Weth
Sr. Leader

Why do you think that doesn't help. That is the official way to report SPAM to Verizon so they can put systemic blocks on the source. You can also add 15 numbers to block. Finally, why do you think it is using data? Text messages do not use data.

Here is official way to handle SPAM, including the excellent advice from Acrillix

Spam Controls FAQs | Verizon Wireless

What should I do if I receive a spam text message?

Spam is considered an unsolicited commercial advertisement or any message that links to a virus or malicious software. Do not respond to the phone number or open any links in the message. Doing so could potentially compromise your personal information and/or your mobile device.

If the message is still on your device, follow the steps below to report the unwanted message:

  1. Be careful not to open any links and forward the suspected spam text message to short code 7726 (SPAM).
  2. Once received, we'll send you a text message asking for the "From" address.
  3. Reply to us with the "From" address of the unwanted message listed in the body of your text message.
  4. A free text message with a "Thank you" notification will be sent to you to verify receipt.
  5. The investigation will begin.

If you are using Verizon Messages, follow the steps below to report spam:

  1. Touch and hold the message. Be careful not to click on any links.
  2. When the option menu appears select Report Spam.
  3. The message will then be deleted from your device and you will be notified that the message was reported as spam.
  4. The investigation will begin

You've successfully reported an unwanted text message.

Notes:

  • You won't receive any further updates once you've received the final "Thank You" text message.


There are no charges for messages sent to or received from 7726.

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Re: junk spam text

Acrillix
Sr. Member

Send it to SPAM (7726)

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Re: junk spam text

jwcanfield
Member

This doesn't help, but thank you.

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Re: junk spam text

Weth
Sr. Leader

Why do you think that doesn't help. That is the official way to report SPAM to Verizon so they can put systemic blocks on the source. You can also add 15 numbers to block. Finally, why do you think it is using data? Text messages do not use data.

Here is official way to handle SPAM, including the excellent advice from Acrillix

Spam Controls FAQs | Verizon Wireless

What should I do if I receive a spam text message?

Spam is considered an unsolicited commercial advertisement or any message that links to a virus or malicious software. Do not respond to the phone number or open any links in the message. Doing so could potentially compromise your personal information and/or your mobile device.

If the message is still on your device, follow the steps below to report the unwanted message:

  1. Be careful not to open any links and forward the suspected spam text message to short code 7726 (SPAM).
  2. Once received, we'll send you a text message asking for the "From" address.
  3. Reply to us with the "From" address of the unwanted message listed in the body of your text message.
  4. A free text message with a "Thank you" notification will be sent to you to verify receipt.
  5. The investigation will begin.

If you are using Verizon Messages, follow the steps below to report spam:

  1. Touch and hold the message. Be careful not to click on any links.
  2. When the option menu appears select Report Spam.
  3. The message will then be deleted from your device and you will be notified that the message was reported as spam.
  4. The investigation will begin

You've successfully reported an unwanted text message.

Notes:

  • You won't receive any further updates once you've received the final "Thank You" text message.


There are no charges for messages sent to or received from 7726.

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Re: junk spam text

jwcanfield
Member

Blocking individual numbers is a circular exercise.  The spam texts just continue from another randomly generated or spoofed number.  Same for email.

Sent from Joyce [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: junk spam text

Weth
Sr. Leader

All you can do is report each one to 7726. Or change your phone number.

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Re: junk spam text

dpgleason
Member

None of that works on my iPhone 8.  There is no option for reporting spam by pressing and holding my finger on the message.

Re: junk spam text

Community Manager
Community Manager

I'm sorry this isn't working on your iPhone 8 dpgleason. We understand the concern with making sure you block unwanted content. Were you able to forward the suspected spam text message to short code 7726 (SPAM)? Here is a link with steps to block internet spam, email, websites, and text https://www.verizonwireless.com/support/block-unblock-services-faqs/#block-internet .

 

Let me know if this information is helpful.


KinquanaH_VZW

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Re: junk spam text

DADDIODAVE
Member

Hitting "Report Spam" only seems to delete that particular message, I've never gotten a reply from Verizon, and continue to get similar spam texts from the same number.  I'm betting that Verizon is getting a cut from the spammers, especially from 77502.

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Re: junk spam text

Community Manager
Community Manager

Hello DADDIODAVE, getting unwanted spam texts can be a headache, especially if it's from the same number. The last thing we want is for you to think Verizon Wireless is getting a cut from the spammers. Please tell us more, what do the messages consist of? Aside from hitting ''Report Spam'', what other methods have you attempted to restrict the spam texts?

 

GilbertoL_VZW

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