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https://web.vma.vzw.com/vma/web2/Message.do Not loading

SomeUserName
Member

I used to be able to use the website to text. It was very convienient and I loved it. About a year ago, it stopped working for me. It loads some of the page but the portion of the page that displays the actual text message funcitons/messages never displays anything and only shows a load icon perpetually. (3 dots blinking in succesion over and over) I am using chrome and have inspected the page to see the errors. I have seen by googling this type of issue that other people have similar issues and have attempted to have it addressed by verizon but I havent run accross an account where it was fixed for the person. It would be very nice if it could be forwarded up to the web dev team to look at the portion of the web script that these errors are referencing and fix it so that it can run on the most common platform in exhistance. (Windows + Chrome)

Here is the error log:

VZ_Chat_GN.js:48 Chat script load continue...
Message.do:1 Invalid 'X-Frame-Options' header encountered when loading 'https://web.vma.vzw.com/im/Core.do?mdn=2089194913&exWsid=O1g9jh2o4Fize_DH8jNLyk_3s1LE2yyMT42v2PKrUoz...': 'ALLOW-FROM https://web.vma.vzw.com' is not a recognized directive. The header will be ignored.
pc_m2.js?v=-4Cu3G46iVgFutyP2-OWTa:550 The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page. https://goo.gl/7K7WLu
initNotifications @ pc_m2.js?v=-4Cu3G46iVgFutyP2-OWTa:550
Message.do:1 Invalid 'X-Frame-Options' header encountered when loading 'https://web.vma.vzw.com/im/FileUploadFrame.do?mdn=2089194913&exWsid=O1g9jh2o4Fize_DH8jNLyk_3s1LE2yyM...': 'ALLOW-FROM https://web.vma.vzw.com' is not a recognized directive. The header will be ignored.
gnav.js?v=3:1772 Uncaught ReferenceError: vzwDL is not defined
at gnav.js?v=3:1772
gnav.js?v=3:1772 Uncaught ReferenceError: vzwDL is not defined
at gnav.js?v=3:1772
gnav.js?v=3:1772 Uncaught ReferenceError: vzwDL is not defined
at gnav.js?v=3:1772
mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1 WebSocket connection to 'wss://mqtt.vma.vzw.com/mqtt' failed: Error during WebSocket handshake: 'Upgrade' header is missing
WebSocketStream @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
inqChatLaunch10004593.js:52 GET https://web.vma.vzw.com/inqChat.html?IFRAME 404 (Not Found)
createV3Frame @ inqChatLaunch10004593.js:52
onDomReady @ inqChatLaunch10004593.js:73
(anonymous) @ inqChatLaunch10004593.js:68
setTimeout (async)
setDomReadyTimeout @ inqChatLaunch10004593.js:68
testReady @ inqChatLaunch10004593.js:75
start @ inqChatLaunch10004593.js:102
(anonymous) @ inqChatLaunch10004593.js:114
gnav.js?v=3:1772 Uncaught ReferenceError: vzwDL is not defined
at gnav.js?v=3:1772
(anonymous) @ gnav.js?v=3:1772
gnav.js?v=3:1772 Uncaught ReferenceError: vzwDL is not defined
at gnav.js?v=3:1772
(anonymous) @ gnav.js?v=3:1772
mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1 WebSocket connection to 'wss://mqtt.vma.vzw.com/mqtt' failed: Error during WebSocket handshake: 'Upgrade' header is missing
WebSocketStream @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
createWebSocket @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
buildBuilderBrowser @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
wrapper @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
MqttClient._setupStream @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
MqttClient._reconnect @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
(anonymous) @ mqtt.min.js?v=-4Cu3G46iVgFutyP2-OWTa:1
gnav.js?v=3:1772 Uncaught ReferenceError: vzwDL is not defined
at gnav.js?v=3:1772
(anonymous) @ gnav.js?v=3:1772

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Re: https://web.vma.vzw.com/vma/web2/Message.do Not loading

Community Manager
Community Manager

I am a consumer myself so I rely on sending messages on the web too. You have reached the right person to help you. I am sure we will figure this out. I did not see any reported issues with our website. Have you tried another browser? Is anyone else having this issue in your household? Have you cleared your cookies and cache on your browser?  AmberF_VZW

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