can't authenticate message plus on my PC

Member

I installed the message plus app on my windows 10 desktop. downloaded it from VZW, not the MS app store
I have been using this for ages, have installed it on other machines no problem (yes, I am positive I don't have too many machines authorized at once, I deleted the old one)

I try to run the setup, I get sent my text message with the PIN, enter it, and every single time it says it's an invalid pin or wrong security code.

it will not accept any of the codes being sent to me.

and yes, I have it installed on my cell phone, as I said, been using this for a while, never had any issues installing it before on a desktop

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Re: can't authenticate message plus on my PC

This won't help, but I have exactly the same issue.  I needed to reinstall Message+ because it wasn't syncing all messages (random messages missing).  I've received 7 or 8 PINs so far, and I get an "invalid pin" result each time.

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Re: can't authenticate message plus on my PC

Community Manager
Community Manager

Lets roll up our sleeves and get to work on this issue for you, dhufstader. Have you tried to go into your Messages + and de authorize all the current computers and then try installing on the Window 10 computer first. Try this and keep me posted.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: can't authenticate message plus on my PC

Not applicable

HI dhufstader and shannon.tucson,

Please note that if you are using the WINDOWS 10 OS, you should install the Windows 10 app version from the Windows store.

Please ensure the cache and cookies have been deleted from the browser before navigating to reinstall the app.  Here is the direct link to the app for your convenience.

https://www.microsoft.com/store/apps/9wzdncrdcsnz

Please keep us posted.

ALIEM@VERIZONMESSAGES

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