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Z fold 2

Cindernana
Member

I've had my z-fold 2 for about 2 weeks. I have been a Verizon subscriber for 17 years. We have always used Verizon messaging app. I love my Z fold 2 it's awesome phone however message plus is garbage on this phone. I use this phone for business purposes and many times my text messages don't come through for hours or perhaps overnight. Many times I don't get any notification unless I happen to open a text message that has been inactive and then all of a sudden 900 messages will come flying through. I spoke to somebody through the chat option on Verizon Messages Plus and I checked the things they asked me to check which was right then they asked me to reset and it ruined everything even worse. Had I known this is going to be the issue I may have chose to just buy an unlocked phone instead of one tied to Verizon they can't seem to fix my issue. So my question is does anybody else that has this phone have issues with message plus? Is there a way to reset my check text messages on their side I do I just switch to another messaging app

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Re: Z fold 2

vzw_customer_support
Customer Support

 I am so sorry to hear of any issues with your Message Plus app and the ZFold 2. Do you have the same issues with any of the other messaging apps? Is the App on the latest version? - AlbertoR_VZW

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Re: Z fold 2

Cindernana
Member

After messing with so many things to troubleshoot it I've come to the conclusion it doesn't like  it when is open to the big screen. I'm not sure what is going on but perhaps yall need to have a dev actually use the phone so they can see these issues. ..

 

If you try to install msg plus while big screen is open it thinks it's a tablet or a second device and won't install....

Fix... close to only front screen then it will install....

As far as not getting notifications I found that if I have the app open from the person I'm getting a text from it'll come thru delayed yet faster than if app isn't open. 

Going to try a few other messaging apps today.  I'll let you know if I get same results from them. 

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Re: Z fold 2

Cindernana
Member

Okay I uninstalled message plus and installed Google messages and I don't have an issue at all. However does Verizon support chat in Google messages if not they should well or really fix my message plus app because I really love that app and I'm so used to it

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Re: Z fold 2

vzw_customer_support
Customer Support

Thank you for the details on the issue. We really want to get to the bottom of this ASAP! We will send you a Private Message, so we can continue to find a resolution. MoniqueH_VZW

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Re: Z fold 2

Cindernana
Member

It's the strangest thing..i keep going back and testing it because i do love it but it's just not getting the notifications for whatever reason...

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Re: Z fold 2

vzw_customer_support
Customer Support

Let's take a  closer look, please send a Private Note. 

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