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Why does my messages plus app keep crashing?

Member

why is my messages plus app keep crashing as well as at times having about a 3 hour delay of texts dropping in? I have cleared cache, forced stop, restarted and uninstalled/reinstalled the app. it doesn't do it all day but off and on during the day.  Any suggestions to fix this issue would be greatly appreciated., thanks Missie

 

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Re: Why does my messages plus app keep crashing?

Customer Support

Thank you for bringing this issue to our attention, MELFRI89. We're more than happy to take a closer look for you, what have you tried so far to correct this issue? CecileC_VZW

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Re: Why does my messages plus app keep crashing?

Member

My app started to do the same thing and I have tried restarting and uninstalling but it won't open. It crashes when I try to open it.

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Re: Why does my messages plus app keep crashing?

Member

I have tried:

1. Clearing the cache. That didn't work.

2. Uninstalling, restarting the phone, reinstalling twice. That didn't work.

 

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Re: Why does my messages plus app keep crashing?

Member

Same issue.  Message + keeps crashing. Uninstalled 3 times, cleared all cashe between reinstall. Nothing works. Pls help.  

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Re: Why does my messages plus app keep crashing?

Member

My Message Plus app just started not opening as well. Can't view any texts.

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Re: Why does my messages plus app keep crashing?

Member

Mine opens when I open messages from a missed message notification but if I try to open from the app it crashes before it will open. Just started today. No update was done to cause this!

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Re: Why does my messages plus app keep crashing?

Sr. Member

Appears to be Android related as my iPad Message+ app is working fine. Also, my desktop app continues to work fine as well. Just my Droid Turbo 2 app fails to open, but it gives the option to SEND FEEDBACK which EVERYBODY SHOULD DO!!! It sends an email along with the system logs to verizonmessages at verizonwireless.com which is the Messaging Team.

...Just another VZW customer...trying to offer some assistance...
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Re: Why does my messages plus app keep crashing?

Member

There seems to be a flurry of us all having this same problem with Verizon messages today (August 1, 2019), must be a bug. 

Any update on whats causing the issue @verizon @VerizonCustomerSupport?

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Re: Why does my messages plus app keep crashing?

Member

I thought it was just me for a second. Tried everything on here and it's still not working