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Why are a lot of transferred messages missing in message+?

REBMAKOOH
Member

I upgraded from a Galaxy S4 to a Galaxy S7. I used smart switch to transfer my info (texts, call logs, photos, etc). I see all the texts from my old phone in the message app. However, I am missing a lot of those same texts in the message+ app (some as early as last week, others later). Is there a reason for this? Or a way to fix this? So far I don't mind the new message+, but I'd really like to see all my texts.

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Re: Why are a lot of transferred messages missing in message+?

Community Manager
Community Manager

REBMAKOOH, we don't want you to miss any important text messages. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages. Power your device off/on. This will allow you to upload more text messages to your device. Keep us posted.


For more information regarding Verizon Message+, click http://vz.to/1m4FfTm


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why are a lot of transferred messages missing in message+?

Community Manager
Community Manager

REBMAKOOH, we don't want you to miss any important text messages. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages. Power your device off/on. This will allow you to upload more text messages to your device. Keep us posted.


For more information regarding Verizon Message+, click http://vz.to/1m4FfTm


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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