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Where can I see a detailed list of calls and messages sent/received?

Makeelee
Member

Ok, I lost my phone.  It's been a week.  I thought that if I could see the last call or text I made that might remind me of where I left it.  I don't need to see the content or anything, but the date/time and number would perhaps trigger my memory.

 

Thanks!

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Re: Where can I see a detailed list of calls and messages sent/received?

budone
Sr. Leader

If you are the account holder, log into My Verizon and look.

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Re: Where can I see a detailed list of calls and messages sent/received?

Makeelee
Member

I am the account holder and I am logged into "My Verizon".  Look where exactly?  I can see "usage" cumulative totals, things like that, but no list. 

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Re: Where can I see a detailed list of calls and messages sent/received?

budone
Sr. Leader

Under Account>Account Overview>View Usage>View Call Details and View Message Detail

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Re: Where can I see a detailed list of calls and messages sent/received?

melanie05
Member

I cannot find anywhere where it says:  "View Usage"  I need to see an itemized list of the dates and times of my received texts.  

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Re: Where can I see a detailed list of calls and messages sent/received?

SuzyQ
Sr. Leader

Call Customer Service (800-922-0204), report the phone as lost so no (more) unauthorized charges will occur. Then tell them you are unable to view details online (it sounds like you are a secondary line).

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Re: Where can I see a detailed list of calls and messages sent/received?

Verizon Employee

Thank you for your inquiry.  Adding to what was stated, the viewing of the usage online is to the right of the phone you selected. You would simply click Usage details to be taken to three available options: View Call Details, View Text Messaging Details or View Data Details. The information reflects current usage since your billing statement.  If you want to see it from your last bill cycle, click on view bill and use the pull down menu to select a date. When that date pulls up, notice a tab below saying Usage details, click it, it will show the call history detail. Then you can go to the messaging tab and click to go to the text usage details. You have six areas of information available. However, no messaging content would be provided online to be viewable. 

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Re: Where can I see a detailed list of calls and messages sent/received?

sebastatu1
Member

Im sorry I fail to see this. All I could find was the amount of messages sent and received. I didnt get to see the number sender and receiver.

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Re: Where can I see a detailed list of calls and messages sent/received?

acraftylady
Sr. Member

Maybe try from a different browser and see what shows up.  If you are using IE try firefox or the other way around.  I just logged into our main account and it's working.  When I click usage details it takes me to a page with our 3 phones and I pick one and then under that each one has a blue clickable link for call details, mesaging details and data usage and when you click one of those it gives the details. 

 

When you click those blue links does it not dispaly anything under there or do you just not see those blue links at all?  Another thought is down below on the main page when you log in scroll down and click the block that says view usage, it's the first box on the left and go from there and see what happens.  Mary

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Re: Where can I see a detailed list of calls and messages sent/received?

i have a question related to this.  i am owner and its a prepaid plan.  when i view usage of calls made i can see the number and time but i cannt see the number of the person that called me.  also texts just say incoming, outgoing with no detail about number?  why is that?

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