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Verizon Messenger+ for Windows 10

Member

I have just completed a Windows 10 Pro clean re-install on my desktop and cannot find Verizon Messenger+ download / install on the Microsoft App Store or Verizon web site. Has this app been discontinued for Windows? 

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Re: Verizon Messenger+ for Windows 10

Member

I found a solution on another thread posted by dstrouse. I found that his solution worked very well, albeit not well articulated and difficult to follow. After thrashing around for a while, I succeeded.

  • Start this process on a system where Verizon Messenger+ is already installed. I have 4 such systems which are networked so this was easy.
  • Select the Start button using the left mouse button.
  • Scroll down the list of applications until you find the icon for Verizon Messenger+.
  • Right click the Verizon Messenger+ icon.
  • Select More.
  • Select Share from the pop-up menu.
  • This will open the Microsoft Store and a window labeled Share will pop-up. Select the escape key to close the Share pop-up.
  • The Microsoft Store now displays Verizon Messages with 3 dots (…) in the upper right corner of the screen.
  • Select the 3 dots (…)
  • Select Install on My Devices
  • Select the device you want to install Verizon Messenger+ on.
  • Go to your device and launch Verizon Messenger+. Your system will now synch with your other Verizon Messenger+ devices.

I want to thank dstrouse for finding this solution and give Verizon the raspberries for another customer service mess up.

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Re: Verizon Messenger+ for Windows 10

Sr. Member

@Mickeyess wrote:

I have just completed a Windows 10 Pro clean re-install on my desktop and cannot find Verizon Messenger+ download / install on the Microsoft App Store or Verizon web site. Has this app been discontinued for Windows? 


Verizon Message+ Win10 desktop app has had sync issues for the past year (many threads discussing).  After many complaints, threads and posts, they removed the app from the Windows Store for download using normal procedures, with the reason being 'Verizon Message+ desktop app is not compatible with Windows 10'.  Not sure how the found solution gets around the app removal.  Verizon agents are referring customers to the web access thru a browser for integrated messaging.  There are still sync issues even with the web access method.

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon Messenger+ for Windows 10

Community Manager
Community Manager

I'm sorry to see you're having trouble when attempting to get the app again. please try this link. http://spr.ly/66041tyxi Does that help? VanetrisC_VZW

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Re: Verizon Messenger+ for Windows 10

Sr. Member

@vzw_customer_support wrote:

I'm sorry to see you're having trouble when attempting to get the app again. please try this link. http://spr.ly/66041tyxi Does that help? VanetrisC_VZW


@vzw_customer_support , @vanetrisc_vzw   Have you actually tried the instructions in that link yourself?   Has the Windows 10 Message+ desktop app been fixed and restored to the Windows Store?  Not.

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon Messenger+ for Windows 10

Member

Why can't we get a straight answer from Verizon on the state of their Messenger+ for Windows 10? Even a statement regarding incompatibility would be helpful instead of technical support providing users with useless solutions that waste our time! 

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Re: Verizon Messenger+ for Windows 10

Member

Message+ is NOT on Microsoft store?   😡 why?

 

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Re: Verizon Messenger+ for Windows 10

Sr. Member

@rdp55 wrote:

Message+ is NOT on Microsoft store?   😡 why?

 


If you'd read thru the posts in this and other related threads, you'd have found that there were 'syncing' issues with Message+.  It happened on the web browser access, the Windows 10 desktop version and on mobile apps.  With no resolution, the Windows 10 desktop app was REMOVED from the Microsoft store with the reason 'the app is incompatible with Windows 10'.  It however DOES work, although some sporadic messages (unknown specifics) don't get sync'ed.  The newest version (removed from MS store) v2.0.2.0 was not a downloaded install file that could be saved, but the older version (also works) v1.0.17.0 was an install .exe file that was saved.  You can download it here to try: 

 https://www.dropbox.com/s/biatyb1m6egwx1t/Win10%20Message%2B%20v1.0.17.0.exe?dl=0

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon Messenger+ for Windows 10

Community Manager
Community Manager

I definitely want to clear up your options for using Message+, rdp55. Message+ is not available in the Microsoft Store at the time of this writing. If the desktop version of the app is not compatible with your version of Windows, you may consider the web app. To use the web app, go here: https://www.verizon.com/solutions-and-services/apps/verizon-messages/ and select "Go to the web app". Does this help out? Did you have any other questions? 

RyanM_VZW

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