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VZM and VZM+ are not pulling data from my phone to the desktop app. I was wanting to try out the Integrated Messaging service but I cannot make my phone sysnc to the PC or Cloud. Any suggestions?

SNAITAZ
Member

I am using a Droid Mini with version 4.4.4. I spoke with 3 different VZ online chat techs yesterday and although we did make some progress, the various apps I was told to install are still not operating as expected. On this phone I have 6 messages that I need to maintain because they may be used in litigation. One of those SMS/conversations is quite lengthy with the thread encompassing some 2000 messages. I like the way the phone maintains the entire thread as one and I would like to keep it that way for printing out later in court use. I have copied and/or backed up these messages to GMAIL but it has a 100 message limit so it breaks down that SMS into several 100 unit messages. Not good. I also tried MS Live, Outllook.com, Outlook Live and several others to see if they could maintain my messages in their respective thread but no joy.

So yesterday I contacted VZ through chat and they introduced me to Message+ and Integrated Messaging which would sync my phone to my desktop and the Cloud. The phone originally was using Messaging, the one with a green app and smiley face. When I installed Message+ it replaced Messaging nicely and captured all my photos and SMS perfectly. Yay! Unfortunately the Cloud version of the backup is missing some items and the desktop version of Message+ does not sync at all. When launching M+ I get a popup that informs me I need to install Backup Assistant+ and its companion app. My Droid has those apps under the "ALL" section but they are grayed out and I cannot enable them or do anything with them at all. Which brings me to now.

Is there something wrong with the apps or do I need to install something different? BTW I have tried the standards already like SMS Backup and Restore and SMS Backup+ and an assortment of others, no joy. Help please.

Al

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Re: VZM and VZM+ are not pulling data from my phone to the desktop app. I was wanting to try out the Integrated Messaging service but I cannot make my phone sysnc to the PC or Cloud. Any suggestions?

SNAITAZ
Member

Here is an update. My information apparently made it to the cloud because I can now see it on the Cloud phone app. Unfortunately when I use the web access to the Cloud, my information is not there??? What's that about?

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Re: VZM and VZM+ are not pulling data from my phone to the desktop app. I was wanting to try out the Integrated Messaging service but I cannot make my phone sysnc to the PC or Cloud. Any suggestions?

Community Manager
Community Manager

I know how important it is to keep your messages safe SNAITAZ. If you access the Verizon cloud on your computer are you able to view the text messages?

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: VZM and VZM+ are not pulling data from my phone to the desktop app. I was wanting to try out the Integrated Messaging service but I cannot make my phone sysnc to the PC or Cloud. Any suggestions?

Have you looked into the app IF by ifTTT? it can save your text messages into spreadsheets in your Google drive.  I hope this helps.

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