bdavies, we want you to enjoy your new device and to only receive the text messages you want. Allow us to further investigate the details. A SecurePIN will be sent to you if a high risk transaction is requested to be made online or with customer service over the phone. Please review a list of high risk transactions below:
Account Manager change
Update to the account billing address
Addition or deletion of Account Managers
Upgrades - When a customer is requesting to send a device to an address not on the account.
Can you please let us know if any of the above transactions have taken place from anybody on your account via online or over the phone within the last 24-48 hours? Also, can you please clarify if you are still receiving these types of text messages?
SylviaT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!