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VZ Messager app isn't working.
AWAT806
Newbie
‎03-22-2017 08:58 AM

VZ Messager app isn't working. Loads to white screen and then times out! On http://downdetector.com/status/verizon seems like many people are having the issue. Any system issues been reported or referenced?

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Re: VZ Messager app isn't working.
LAIDENRED
Enthusiast - Level 1
‎03-22-2017 03:34 PM

Same problem

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Re: VZ Messager app isn't working.
hapimom
Newbie
‎03-22-2017 03:40 PM

same problem

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Re: VZ Messager app isn't working.
garachez
Newbie
‎03-22-2017 06:53 PM

I went to application manager and cleared the cache. I was able to open the apps after that

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Re: VZ Messager app isn't working.
Mianca
Enthusiast - Level 2
‎03-23-2017 01:29 PM

Refer to the following link as we had the same problem:

VZ Message+ App Not Responding

JOSFER95's suggestion fixed the issue for several of us.

JOSFER95 Mar 23, 2017 8:39 AM (in response to CNEONE)

I had luck by uninstalling the APP from the play store. Once uninstalled, an update option appeared that was not there before. I clicked it and it updated and reinstalled with all my messages still intact. I was afraid if used the clear data option from the application manager that it would erase all my current messages. Hope that helps and works for you as well.

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Re: VZ Messager app isn't working.
gersong_vzw
Verizon Employee
‎03-24-2017 09:26 AM

AWAT806,

I apologize for this inconvenience with the Verizon Messages application. I know how important it is to be able to use this application to communicate via text message. Let's work on getting this resolved, please update the Verizon Messages app on your device and test the application. http://vz.to/2bcfv1l  Please keep us posted with your progress and let us know if you are still experiencing issues.

GersonG_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: VZ Messager app isn't working.
TubaOrNotTuba
Contributor - Level 1
‎03-24-2017 11:39 AM

gersong_vzw​, your solution does not fix this.  The solution is to remove and reinstall Verizon Messages.  I did this yesterday and now all my crashing and hanging issues on my LG V20 have disappeared.  You do have to resetup your preferences so know what they are if you're not sure, but it doesn't remove any texts and problem solved.

If, btw, anyone is experiencing smartwatch delays, unpair/factory reset your watch and let it all resync and those problems go away too.

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