It is important to us that you are able to use the message service properly, tciccarella and I'd be happy to help you today. Let's take a closer look at the phone and computer to find an answer to this concern.
What is the make/model of your mobile phone? Have you added the most recent software update to the phone and app recently? Have you been able to receive replies on the computer messaging app at any point in time? Please provide a few details on your specific computer operating system and we will be ready to continue helping.
SteveR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!