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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Have old unlimited plan. Want to upgrade phone and being told that must change plan in order to do so. Not good for Verizon to do business with customers that way. Also son recently changed devices when his broke .. Not informing me . I had insurance. Ugh ! The story goes now trying to get son a new device. Verizon said no because under new contract. Really ! Son was putting old device on same plan and was told phone that was once on that plan was not compatible and MUST change plans therefore leading to new contract. He brought old device into forced contract and now cannot upgrade to NEW device because said contract. That is wrong on so many levels!
The unlimited policy has been around several years now. You can still keep unlimited by paying full price for your phone. If you want Verizon to subsidize the price of the phone, you will lose unlimited. Frankly, they won't mind losing unlimited customers now.
Sounds like the changes on your son's line is all on him. How does he have permission to do all this without the permission of account owner? How long ago was the change. There are loyalty plans that reset a contract for 1 year, sounds like that is what he agreed to.
Sky89 wrote:
Have old unlimited plan. Want to upgrade phone and being told that must change plan in order to do so.
Yes, upgrading a phone at a reduced price will require a new contract.
Not good for Verizon to do business with customers that way.
Contracts cannot be renewed with plans that are no longer offered.
Also son recently changed devices when his broke .. Not informing me . I had insurance. Ugh !
So, his phone had insurance, but he didn't tell you he changed devices when it broke? What device did he have and change to?
The story goes now trying to get son a new device. Verizon said no because under new contract. Really ! Son was putting old device on same plan and was told phone that was once on that plan was not compatible and MUST change plans therefore leading to new contract.
Unless there was a plan change, for which there shouldn't have been unless he somehow went over your head with your information, and upgraded to a new phone requiring a new contract, I don't see how using an old device would change the plan at all.
He brought old device into forced contract and now cannot upgrade to NEW device because said contract. That is wrong on so many levels!
I still don't understand how using an old device would begin a new contract, or even how it was forced, or how he would manage to do so without you knowing.