Have old unlimited plan. Want to upgrade phone and being told that must change plan in order to do so.
Yes, upgrading a phone at a reduced price will require a new contract.
Not good for Verizon to do business with customers that way.
Contracts cannot be renewed with plans that are no longer offered.
Also son recently changed devices when his broke .. Not informing me . I had insurance. Ugh !
So, his phone had insurance, but he didn't tell you he changed devices when it broke? What device did he have and change to?
The story goes now trying to get son a new device. Verizon said no because under new contract. Really ! Son was putting old device on same plan and was told phone that was once on that plan was not compatible and MUST change plans therefore leading to new contract.
Unless there was a plan change, for which there shouldn't have been unless he somehow went over your head with your information, and upgraded to a new phone requiring a new contract, I don't see how using an old device would change the plan at all.
He brought old device into forced contract and now cannot upgrade to NEW device because said contract. That is wrong on so many levels!
I still don't understand how using an old device would begin a new contract, or even how it was forced, or how he would manage to do so without you knowing.
