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Unable to receive picture messages on enV3

MuckRaker
Member

Hello,

 

I have an LG enV3 phone without data plan but with text messaging.  Similarly, all recent phones I've had before had the same.  However, I am not able to receive picture messages on my enV3.  Any attempt to receive one yields the error message "Message Receipt Failed."  Has anyone had or resolved this problem to their satisfaction, or should I contact technical support?

 

Thanks in advance

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Re: Unable to receive picture messages on enV3

TheGreatOne
Sr. Member

 


MuckRaker wrote:

Hello,

 

I have an LG enV3 phone without data plan but with text messaging.  Similarly, all recent phones I've had before had the same.  However, I am not able to receive picture messages on my enV3.  Any attempt to receive one yields the error message "Message Receipt Failed."  Has anyone had or resolved this problem to their satisfaction, or should I contact technical support?

 

Thanks in advance


 

First try taking the battery out of the phone. If that does work, then attempt to dial *228 + send from the Env3. Press option 2. Then if that does not work call technical support.

 

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Re: Unable to receive picture messages on enV3

MuckRaker
Member

Unfortunately, after spending considerable time with customer service and tecnical support, I was informed that I would not be able to send or receive normal picture messages without purchasing the data plan.

 

As a former Verizon employee myself, I understand that this is not the fault of the front-line representatives who attempted to assist me.

 

However, I am quite upset that by upgrading my phone and retaining the same service plan, I've actually been downgraded in service.  When it was purchased a several weeks ago, before the data plan became required (and about which i was not informed) it was advertised as a "Messaging Phone."

 

 

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Re: Unable to receive picture messages on enV3

acraftylady
Sr. Member

MuckRaker wrote:

Unfortunately, after spending considerable time with customer service and tecnical support, I was informed that I would not be able to send or receive normal picture messages without purchasing the data plan.

 

As a former Verizon employee myself, I understand that this is not the fault of the front-line representatives who attempted to assist me.

 

However, I am quite upset that by upgrading my phone and retaining the same service plan, I've actually been downgraded in service.  When it was purchased a several weeks ago, before the data plan became required (and about which i was not informed) it was advertised as a "Messaging Phone."

 

 


 I have an ENV3 with unlimited texting and pics on the plan and no data, data is blocked on our phones.  I can send and receive text with pictures just fine on my ENV3 even as of today and I don't  need a data plan to do it.  I got my phone before the 18th, is this something new since the data requirement on these phones?  Mary

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Re: Unable to receive picture messages on enV3

MuckRaker
Member

Yes Mary, and what makes this all the more puzzling and frustrating is that I'm part of a family package.  My father got the same phone on the same day with the same plan and he is having no problem sending or receiving picture messages.  However, technical and customer support tell me that if I want it, I have to buy the data package.

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Re: Unable to receive picture messages on enV3

acraftylady
Sr. Member

Well any ENV3 phone bought on January 18th and after does require the $9.99 data plan but I am sure not to send and receive pictures as that is part of unlimited texts and pictures.  If this is true then if someone has one of the 3g phones requiring data and pays for unlimited texts and pictures then they are really paying for just unlimited text since the pictures come out of the 25 gigs of data and if you send and receive a lot of pictures texts that is not a lot of data to have I would think.  Well hopefully someone that works at verizon can confirm this because it does not sound right and I think they told you wrong.  I would call and talk to someone else or  I would go into a store and ask there.  Mary

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Re: Unable to receive picture messages on enV3

MuckRaker
Member

The phone was purchased previous to the data plan requirement.  This is also not the first problem I've had with it since.  I was just hoping this was some technical issue first before going through all the crap again. Thanks

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Re: Unable to receive picture messages on enV3

acraftylady
Sr. Member

Well mine was bought and actrivated before the 18th and I can assure you I don't need data to send and receive picture texts, it's all included in my unlmited texting with pictures so they are telling you wrong. 

 

  Many people I know with this phone have had it before the 18th and have unlimited texting and are able to send and receive text with pictures fine and do not have to pay for the data plan.    Do you maybe have full data block on the phone?  That would prevent you from sending and receiving texts with pictures?  We just have the data block that will still will let you send and receive texts with pictures but you can't get online with the phone.  Customer service set it up for me.   

 

Don't know if it matters but we have Nationwide family select plan 700 minutes and it says Unlimited Text, Picture, Video & Instant Messaging.  Mary

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Re: Unable to receive picture messages on enV3

MuckRaker
Member

Yes, we have the same.  And like I said, my dad's phone was bought at the same time on the same plan, and he has no problems.  I'll let you know how my battle with customer service ends up.

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Re: Unable to receive picture messages on enV3

acraftylady
Sr. Member

Something is obviously wrong and who ever you talked to at CS does not know what  they are  talking about.  Maybe try calling a local authorized store and asking them or go in to a store and tell them what's going on and maybe they can find out why it won't send and receive photos in text.  Mary

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