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Unable to receive Facebook SMS verification codes

Member

This is a continuation of a discussion that I think is locked--I can't post a reply there: https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Facebook-SMS-text-verification-co... 

After looking around a lot, I think I've found a solution for my situation. I had a "verified" Verizon phone number with Facebook, but for some reason it did not receive SMS texts with reset codes, etc.

I found a Facebook setting under "Mobile Settings" that seemed to solve the problem. I set "Text Messaging" on--it had been off--and now it shows "Text Activated" under my phone number.

FYI, in case it works for you.

Facebook Mobile SettingsFacebook Mobile Settings

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Re: Unable to receive Facebook SMS verification codes

Member

That's great but how did you even get into your account and settings to change that option??

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Re: Unable to receive Facebook SMS verification codes

Expert

Considering the thread you linked is over 3 years old, it is appropriate that it was locked to new replies. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to receive Facebook SMS verification codes

Community Manager
Community Manager

We want to ensure that your Facebook is working as expected. Are you having problems authenticating your number with Facebook? Have you reached out to Facebook Support for assistance? - AlbertoR_VZW 

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Re: Unable to receive Facebook SMS verification codes

Member

No. I’m still not getting identity verification text from Facebook. I cannot get into my Facebook account and I’m not getting the code in text to verify my identity. 

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Re: Unable to receive Facebook SMS verification codes

Member

Facebook support doesn’t have a human contact to help us out. Facebook keeps redirecting us to identity verification page and says a code was sent to this number. The number is correct but a code is never received. I do have text messages enabled in the Facebook settings. It seems to be a problem at the Verizon end. 

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Re: Unable to receive Facebook SMS verification codes

Community Manager
Community Manager

Thank you for reaching out to us. Getting the assistance you need and deserve is a must. Can you please clarify, are you have issues with any other text/ verification text other than Facebook? AlbertP_VZW

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