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Text Messaging Charges Issue

fordsimmons
Member
I thought I had my text messaging plan set to 500 non-verizon texts and unlimited to verizon customers. It was only at 250 text messages. So I am being charged 113 for those extra texts! What can I do to lower this? I changed my texting plan to the one described above but will that remove most of those charges? If not, what can I do? It was an honest accident!
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Re: Text Messaging Charges Issue

mmmcheezy
Member
You can get your package changed to prevent future overages, but a feature change can't be backdated beyond the current bill cycle.  Depending on your pay history and any other kinds of previous credits you've recieved, you can ask customer service if they're willing to adjust your account, but it's kind of your responsibility to keep track of what features you currently have active on your account. 
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