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Re: Message+ for mac OSX freezing

Member

Installed the v2.5.3 update and now Messages+ will not get past a white window.  Hung for over 15 min.  MacOS 10.13.6.

 

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Re: Message+ for mac OSX freezing

Community Manager
Community Manager

QBOY61,We know the importance of ensuring you are able to connect your Mac to our Messages + application. Let's take a look at this together. Can you please provide the Software Version of your Mac? Also, have you tried uninstalling and reinstalling the application?  TanishaS_VZW

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Re: Message+ for mac OSX freezing

Member

I'm having the same problem. I have version 10.13.6

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Re: Message+ for mac OSX freezing

Sr. Member

@QBOY61 wrote:

Installed the v2.5.3 update and now Messages+ will not get past a white window.  Hung for over 15 min.  MacOS 10.13.6.

 


At what stage in the app launch does the white window show up?  Have you tried backing off the update(s), if possible?

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ for mac OSX freezing

Member

Window pops up as normal. Just opens as a blank white screen. How do I backoff the update? 

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Re: Message+ for mac OSX freezing

Sr. Member

@NausetLight wrote:

Window pops up as normal. Just opens as a blank white screen. How do I backoff the update? 


How did you update it? Maybe there's an option to 'uninstall'.  I don't have a MAC to test.

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ for mac OSX freezing

Member

Was just a normal update in app store for my MacBook. There were two updates. One security and one for message+. 

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Re: Message+ for mac OSX freezing

Sr. Member

@NausetLight wrote:

Was just a normal update in app store for my MacBook. There were two updates. One security and one for message+. 


In the App Store, can you send feedback to the developers describing your issue?

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ for mac OSX freezing

Member

Can only submit a review. It's VZW. Tech support is only open M-F until 5pm. Not sure why they don't have their tech support working remotely. 

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Re: Message+ for mac OSX freezing

Sr. Member

@NausetLight wrote:

Can only submit a review. It's VZW. Tech support is only open M-F until 5pm. Not sure why they don't have their tech support working remotely. 


Well, maybe someone from the support team will see a review you write.  You can also send an email to [email address removed per the Verizon Terms of Service] which is the email address of the Verizon Messages support group.

...Just another VZW customer...trying to offer some assistance...
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