Mobile Email timestamp issue
NJAnalyst
Enthusiast - Level 2
I have noticed that incoming email is incorrectly timestamped.  Is there a way that I can set the time for incoming email so that it is accurate for my time zone (US Eastern Daylight Time)?  I don't have this issue when I use my computer to access the same email accounts.
Labels (1)
0 Likes
Re: Mobile Email timestamp issue
Brothergrim
Specialist - Level 1
Is your phone set to eastern time.
0 Likes
Re: Mobile Email timestamp issue
NJAnalyst
Enthusiast - Level 2
Yes.
0 Likes
Re: Mobile Email timestamp issue
Brothergrim
Specialist - Level 1
I am making an educated guess but something proably needs set on the email server. I would call customer care for tech. See if thats a setting that is in the switch. Or if that is your provider.  Sorry couldnt be of more help.
0 Likes
Re: Mobile Email timestamp issue
Carm
Contributor - Level 2

Brothergrim wrote:
Is your phone set to eastern time.

OMG! YOU HAVE NO CONTROL OVER THE TIME ON THE PHONE! IT SETS ITSELF THROUGH THE NETWORK!

0 Likes
Re: Mobile Email timestamp issue
mommy2kane
Newbie
There was another thread posted recently about the timestamp issue.  I'm Eastern time and the emails on my phone show 4 hours ahead.  I spoke with customer service, who said there's nothing that can be done about it currently.  It's a mobile email glitch that will hopefully be fixed with the next update.  So for now, the times are just going to be off.
0 Likes
Re: Mobile Email timestamp issue
nmchileman
Master - Level 3

Do you have a yahoo email address?? There is actually an open Ticket for Mobile Email customers where the timestamp is severely delayed anywhere from 4-8 hours, it seems to mostly be affecting customers with yahoo email accounts but it is affecting other accounts as well. This is something that has been going on for a while now, about a month or so I think. The vendor for Mobile Email is updating a hot fix within the next two weeks or so.

I was having this issue with a LG Voyager on my account and I got this ticket number: TT# 2962810. I have both Yahoo and MSN and its affecting both accounts.

0 Likes
Re: Mobile Email timestamp issue
TallDude6ft6
Newbie

This is happening to me in Pacific Time Zone. Emails coming from Europe are time stamped to GMT but emails coming from Pacific Time to my phone are timestamped with Eastern Time. A bit disconcerting.

0 Likes