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Messenger suddenly using data
Timbrockway
Newbie
‎03-01-2018 05:55 PM

In the past 2 billing cycles the Messenger+ app is using 2 plus gig of data on 2 of the 3 lines on my plan. No change in usage habits, just suddenly burning up data. Spoke to Verizon rep in store and they were unable to explain it. They suggested changing messenger apps but dont feel that I should have to. Doesnt make sense that one of the lines uses no messenger + data, while the other 2 are the highest catagory of usage? Very frusted and upset for losing data!

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Re: Messenger  suddenly using data
Ann154
Super User
Super User
‎03-01-2018 09:24 PM

Which phone models does this involve?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Messenger suddenly using data
vzw_customer_support
Customer Support
‎03-03-2018 06:04 PM

Timbrockway, we know how important it is to keep your data under wraps. We always want to ensure that you have the right expectations for data usage on Message+. Can you tell us more about the typical messaging habits on these two particular phones? How have you been tracking the data for the Messenger+ app so far? Please confirm the make/model of the phones in question so we can further assist.

 

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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