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Messenger connects to the wrong number
BrandonnKim
Enthusiast
‎09-11-2020 11:59 AM

Hello.  My spouse and I have our mobile numbers on the same account (my number is on her account - she's the primary).  When I try to connect to the messenger web client it connects to her number and I can't find a way to connect it to my number which is on her account. 

Can anyone tell me if there's a way to connect the messenger web client to my number?

Thanks

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Re: Messenger connects to the wrong number
Ann154
Super User
Super User
‎09-12-2020 04:07 AM

Are you signing into the web client using the login information associated with her line or your line? Each line on the account can have its own login information for line specific items like web messaging and contacts. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Messenger connects to the wrong number
vzw_customer_support
Customer Support
‎09-13-2020 12:09 PM

We can help you with your messaging issue. Tell us, are you signing in with your phone number to your My Verizon account? 

 

PedroM_VZW

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