Messages not sending when off wifi

Member

I downloaded the desktop Messaging app for my new HP Laptop with 4th gen I7 processor. I also downloaded the messaging app on my LG G2 Phone. All works great when I am at home on wifi. But when I leave the house I am finding that my messages don't send about 70 to 80 percent of the time. The ones that do get sent I think are being sent when my phone might be connecting to other wifi areas. I noticed the other day that I went to send a text a block away from my home. I message came up that said f the message is sent Global Data would be charged, or something like this. Where I live it always says I am in "voice roaming" BUT I never encounter roaming charges. So the mention about Global Messaging being used made no sense to me. I didn't okay the use of Global Roaming being used, I just left it alone and noticed that as soon as I came within my home wifi area the message was sent just as easy as could be. I figured there must be a setting that is selected that must say something like " don't send messages unless connected to wifi". But I have not been able to find this setting. So what the heck is going on to cause me to want to throw a $1500 laptop and my phone out the window of my truck? Thanks for the ehlp in advance.

Kevin

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Re: Messages not sending when off wifi

Leader

Wait...are you having trouble with sending from your phone or your computer?

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Re: Messages not sending when off wifi

Member

I am having issues sending from my phone. It will just show "sending" until I get within range of my home network or a network that doesn't require logging onto, and then it will show "sent" right away. The other day I was a block away from my home and a message came up saying something to the affect that "global texting rates" would apply. I didn't accept the charges, and when I got  within range of my home network it switched to "sent" right away. What is going on?

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Re: Messages not sending when off wifi

Leader

The reason that I asked is because the Messages+ app on the phone does not need Wi-Fi to send and receive messages. It goes by the mobile network. I would visit a corporate store and have someone look at it. I can't troubleshoot without seeing the device.

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Re: Messages not sending when off wifi

Member

Yeah I know how the app is suppose to work. I have deleted it and reinstalled it on both devices and no difference. The nearest corporate store is almost an hour away, next time I am down that way I will stop by.

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Re: Messages not sending when off wifi

Community Manager
Community Manager

This is very strange, NCHorne! Let's take a closer look and see what is going on. Maybe we can save you a trip to the store. What zip code are you in when you have this issue? have you tried sending a text off WiFi with your stock application to see if this works? When did this issue begin? Is your phone Software and application up to date http://www.verizonwireless.com/support/lg-g2-update/ ?


JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messages not sending when off wifi

Member

OK, yesterday I turned off the wifi at the house and tried to send a text to myself. Three simple words, hit the send icon and it just sits there saying "sending" it took over 20 min to for it to send the text message. I turn the wifi back on and it sends them very quick. I have uninstalled and re installed the apps with the same results. Others can't be having this issue or nobody would use this app. I think I may have to use a 3rd party app, because I am getting nowhere with this issue. I do appreciate the help though.

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Re: Messages not sending when off wifi

Community Manager
Community Manager

NCHornet,


You've come to the right place for help! Let's get your text messages going through quicker.


Does this only happen when using Messaging +? When connected to WiFi is Cellular data enabled? If you uninstall Messaging + from your G2 and send a text message using the standard messaging app are the messages sent quickly or are they delayed as well? What's the software verison on your phone http://www.verizonwireless.com/support/knowledge-base-87449/?


JohnB_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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