The last thing that we want is for you to be frustrated. I apologize that you are having issues and we want to help resolve them. Do you still have the messages that you wanted to save? When was the last time you ran a backup?
Nichole_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!