Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Message+ not working after UI 3.1 update

Jpea
Member

I just installed the Android 11 UI 3.1 on my tablet and now Message+ won't even launch. It just crashes and says "message+ keeps stopping" I went through ALL trouble shooting steps with Samsung and since this is the only app that's having issues they are saying it's a Verizon issue with their app. Anyone else having the same issue after the update?

Re: Message+ not working after UI 3.1 update

Morph2b
Member

I'm having the same problem, which started after the android 11 update.

0 Likes

Re: Message+ not working after UI 3.1 update

Fire7rayne
Member

I'm having issues with Textra not sending and media,  even emojis in a text wont let the whole message thru, every other text even without these isn't going through since mid day yesterday.  One pic was hung up before I updated but it has definitely gotten worse since I updated and that's bad when texts appear to go through but still show 3 dots as sending...

0 Likes

Re: Message+ not working after UI 3.1 update

Fire7rayne
Member
 

Re: Message+ not working after UI 3.1 update

tiac47
Member

Exact same issue, same date, on Galaxy Tab S7 Wi-Fi only.  Also, cannot set up "Call and Text on other devices" on Galaxy Tab S7 as my Verizon Galaxy S10 (also updated to Android 11 the day before) phone says there is no app installed that can read / use the QR code generated by the tablet.  Interestingly, the Message+ app works just fine on the phone.  All the usual trouble clearing methods have failed so far.

Re: Message+ not working after UI 3.1 update

vzw_customer_support
Customer Support

Hello, we are here to aid in any way we can. Please send us a Private Note to continue.

0 Likes

Re: Message+ not working after UI 3.1 update

vzw_customer_support
Customer Support

We are here to help, Morph2b! Have you already ensured that Messages+ is fully up to date? If it is, have you tried uninstalling it and reinstalling it?

 

- ScottD_VZW

0 Likes

Re: Message+ not working after UI 3.1 update

vzw_customer_support
Customer Support

We would be happy to help! Have you already tried uninstalling and reinstalling the app?

 

ScottD_VZW

0 Likes

Re: Message+ not working after UI 3.1 update

Morph2b
Member

Yes,  I uninstalled and reinstalled it from Google Play.  Message+ version 7.1.1, with all permissions allowed.  It's set up just like it was before and also like it is on my Samsung phone.  Differences:

Tablet is a Samsung Tab S7, SW is Android Version 11, installed 1/27/2021.   That's when Message+ stopped opening on the tablet, it just quickly flashes and then is gone, although it shows up as a black page with the red app logo at the top when I check for any open apps.

Phone is a Samsung Galaxy S8, SW is Android Version 9.  Message+ is version 7.1.1.  Message+ is still working correctly (so far) on the phone.  

 

Please fix this.  I'm clearly not the only person with this problem since our devices rolled out Android 11.  

0 Likes

Re: Message+ not working after UI 3.1 update

vzw_customer_support
Customer Support

These details are helpful, tiac47. To confirm, have you tried uninstalling and reinstalling the app?

0 Likes