Message+ iPhone connection - Unknown Error

LVCharlton
Member

I'm trying to use Message+ on my Company iPhone 8Plus - Using my personal Galaxy Note 4.
It prompts to scan QR Code and upon scanning it says success but then I get a popup saying:

Error

Unknown Error

This feature worked fine until I deleted the app on the iPhone and reinstalled it.

2018-09-11_11-59-21.jpg

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Re: Message+ iPhone connection - Unknown Error

Ann154
Expert

You can't sync one phone number's Messages+ application to another phone. A tablet or smart watch, yes, but not another phone that has an active separate phone number or not.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Message+ iPhone connection - Unknown Error

LVCharlton
Member

@Ann154 Hmm, it worked before on the same phone. I’m not sure that’s the answer. I also login On any other platform be it PC, Mac, Android or Apple Tablet.

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Re: Message+ iPhone connection - Unknown Error

Community Manager
Community Manager

LVCharlton

 

We don't want you to miss any important text messages. Did you update the software on your iPhone, as well? Have you powered your device off/on since redownloading the Message+ application to your phone. 

 

Lasina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Message+ iPhone connection - Unknown Error

LVCharlton
Member

Everything is on the most current and up to date, yes I have done a full hard reset and a regular power on and off; neither resolve the issue.

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