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Re: Message+ gifs not working
Johnsonh53
Member

Started 2 days ago. I had not done the system update yet when I noticed gifs not working. I then did the update thinking it would maybe fix the issue which it didn't. When gifs are searched on message+ it just says "no matches." 

Re: Message+ gifs not working
HBC605
Member

Same issue, ongoing since 4/22. Can't relate to any apps or specific updates.  Uninstalled and installed Message+ again. still receive no matches found notification when attempt to add gif. Any updates expected?

Re: Message+ gifs not working
Jonasmckee
Member

can confirm it started on my wifes s9+ the now started on my s10+

You hit the + sign and go to the purple search button, type anything you like eg "Elvis"

this will result in several elvis images. now hit the video tab at the top of the results and you will now see several video results of Elvis next hit the Gifs tab and results say "No Matches Found"

Have tried clearing cache and doing an uninstall and re-install..same results

 

dave

Re: Message+ gifs not working
yem88
Member

I'm having the same issue, have uninstalled and reinstalled with no success. "No matches" has been appearing since last week. 

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Re: Message+ gifs not working
1974bug
Member

Same issue for the past few days on HTC M9. 

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Re: Message+ gifs not working
Bohdy
Member

Same on my Note 9 and Galaxy S7

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Re: Message+ gifs not working
1974bug
Member

Any update on this, @vzw_customer_support?? My phone is an HTC M9 and hasn't had a software update since January 2018 so that is not the cause. 

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Re: Message+ gifs not working
ESaun94
Member

I'm also having this issue, @vzw_customer_support . I have a Google Pixel 2 XL, and the last update for the app was on April 18, 2019 - that also seems to be around the same time I began having this issue. Any updates on getting this fixed?

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Re: Message+ gifs not working
vzw_customer_support
Customer Support

HBC605, I'm saddened to hear that you have encountered this problem with sending GIF's on your device. I want to make sure that we take all of the appropriate steps here to get this resolved. Can you tell me if you have tried to power off/on the device? Then follow the normal steps of the are set out via the linkhttps://www.verizonwireless.com/support/how-to-use-verizon-messages-android/ . Once this has been done, can you tell me the specific error message you are receiving? Have you noticed this on any other VZW devices near you?

 

I look forward to your feedback. 

VeronicaM_VZW

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Re: Message+ gifs not working
Terence123
Member

I am experiencing the same issue, I've looked through the threads and do not see any new updates from Verizon.  When can we expect to have an update and this resolved?