Message+ app displays phone numbers instead of contact name

7cskowronski
Member

Hi! I seem to be having the same issue as users above. My contacts have their proper names display in the conversatino title (e.g. Person X, person Y, Person Z) yet have their correspondance to the group display as xxx-xxx-xxxx and yyy-yyy-yyyy. This results in a very confusing situation given that I cannot properly identify who sent the message without frequent look ups of contacts, which is understandably inconvenient. Is there no way to adjust the group chat or message+ settings so that their names accurately display instead of their phone numbers?

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Re: Message+ app displays phone numbers instead of contact name

Community Manager
Community Manager

It concerns us to hear your contacts aren't being displayed correctly when using Verizon Messages. We understand the inconvenience of only having a number show up when reviewing texts, and we will help. We have some questions to gather more information. When did this issue begin? What is the make and model of your device? Have you verified that there are no pending updates for the Verizon Messages app? 

DavidR_VZW

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