Have you read any of the forty page of responses where it has been stated that the web based "solution" doesn't work all of the time either.
I'm sure you have a thankless job with the attitude from your management that CS will fix it without them getting involved.
Just get the Message+ team to fix it.
I still can't believe that your management is not willing to make comments supporting the teams efforts.
The official non-bot response I got was that something fundamental went wrong server wise but in relationship to Windows 10. I get it that this doesn't say much, other than they are working on this but have no ETA.
It works...sometimes. Not fully.
I am continuing to have the same issues with the phone/desktop synchronization. It is haphazard in its function. Some phone texts make to the desktop; some desktop messages make it to the phone; some desktop messages make it to the recipient; some messages are synchronized.
The phone texts make it to the recipient....I think.
No rhyme or reason for when it works and when it does not work.
No rhyme or reason in Verizon C/S understanding/or lack thereof.
I don't know that 'customer service' even knows about this; it appears our messages here are answered by bots with prewritten nonsense and lies. Senior management does seem to know, but they don't seem to understand how these bot answers are getting people so upset, let alone the apparent lack of progress in fixing it.
pbug561, I can understand the frustration regarding the support for Windows 10. Our Message Plus Team is working on a resolution as quick as possible to resolve this concern with Desktop Synchronization. We do not have an ETA at this time. - AlbertoR_VZW
I have complained about this problem for years. Several years ago they advised it was a "known issue". This past July, they apparently tried to fix it but all it did was make things considerably worse. I will be checking alternatives and DUMPING Verizon Message+ (and maybe Verizon altogether).