Okay, I am an IT Professional (42 years of IT in fact). I have the same issue. I have even built a brand new computer, with a brand new installation of Windows 10, and fresh installation of Message+ Version 18.104.22.168, and I still have the issue of not syncing all of my messages. I can verify that I can send from the Windows App, but I don't get any new messages coming in on the app. This is very frustrating, since I run a small IT business, and manage my responses to clients, and potential clients from my computer. I use the Message+ App on my phone, and have no issues with it. What I would like to see here is, an answer stating that Verizon is aware of the issue, and are working on a fix. None of the garbage droppings, they have responded with would work with any of my clients, and they most certainly do not satiate me in the slightest.
You're totally right, @jafauske. That's the ruse. I'll bet Verizon has training for employees, probably by some expensive operations management company, that teaches them to start every statement with a phrase that supposedly "comforts" the customer and lets them know that Verizon cares about them. It doesn't matter, apparently, that the problem never gets fixed. The only people who ever know about it are people who can do absolutely nothing to fix it. But if they keep saying how much they understand how important messaging is, how sorry they are that it's not working, and how much they want it to work for you, along with asking the same questions about the type of phone or PC you have, they've done their job. You see it, I'm sure; how each Verizon post starts off with some inane statement that shows they care. I could scream.
The same employees never respond because Verizon has set the system up that way. And those employees have absolutely nothing to do with the part of the tech department that runs the service. So they're helpless to actually DO anything. All they can do is ask the same questions over and over. When they answer a question, it's usually not the question you asked.
I contacted Verizon by phone when I first had this issue over a year ago. The rep I spoke with didn't even know that there was an app for the PC. I was astonished. She was perfectly nice. But how could she possibly help me?
Eventually, we get so sick of trying, we give up, which is exactly what Verizon wants. They certainly don't act as if they want our business. We're all replaceable.
Every company should take a lesson from American Express, which has the best customer service I've ever experienced. When you call or chat, they don't ask a bunch of distracting questions about how your day is going, etc. I don't need customer service to care about how I feel. I need them to solve my problem.
The AmEx reps actually read the first entry in the chat BEFORE they start the conversation so they know why you contacted them. If you call, they listen to what you need, and then respond to it without obfuscation. They don't mischaracterize your problem so you have to spend a bunch of time helping them to understand. If they can't help, they send you to someone who can, and you don't have to wait 30 mins on hold or get passed around from person to person, each of who says that it's not their department.
After every conversation I've had with an AmEx rep., I don't feel frustrated, angry, and like I totally wasted my time. How refreshing!
Could they be bots? 100% yes.
Thank you @sjw519,
For your acknowledgement and sharing your own frustration with Verizon @vzw_customer_support.
Our postings cost Verizon nothing. There is no cost for ignoring us "Members".
There seems to be no way to put a dent into their earnings, which could possibly motivate them to correct their decision.
Sadly, we seem to have been abandoned. Even by the BOTS!
These are the last "worthless" postings from any @vzw_customer_support Rep:
Re: Message Plus not syncing with windows 10
Customer Service Rep
8-22-2019 06:55 PM
Our goal is to assist.
Are you currently having issues?
Re: Message plus not working on Computer
Customer Service Rep
8-20-2019 11:58 AM
We appreciate the additional details, Metrogeek.
What version of Windows are you currently running?
Have you tried the app on a different computer?
Below is my latest via FB messenger. Note my first reach out to them was August 13 and I ping them weekly so this is a continuation of that thread. Infuriating.
I'm using what i assume is the origional app (small vertical size app left side of screen)I have 2.. Anyhow.. It cut out on 8/30.... It will confirm a sync evertime i hit sync from my pc.. However, no new messages appear to be recived on my comp end.. It will show and send a message out.. I assummed it was a windows error so I uninstalled updates on the 29th.. Nothing changed.. Something is definetly wrong here.. Program files/verizon/verizon messeges Application WinVMAClient date is 9/10/2015..
Thank you @DLMods,
Your details match the Message+ client (Version: 22.214.171.124) in my Windows 7 computer.
C:\Program Files (x86)\Verizon\Verizon Messages\WinVMAClient.exe
(32bit app on my Windows 7 64bit OS)
You can see the successes/failures for sending/receiving/"synching" between my different device/OS clients in the matrix table (appended below).
My best guess is that Verizon messed it up and doesn't care enough about their customers to fix it.
1. SOMETIMES the MS Store version works for a while. Then back to the same problems.
2. The web version is very buggy. Sometimes, it just can't actually send a message. F5 usually lets you login again to usually get it working.
3. The old Windoze version is still not working properly at all.
I'm hitting up @vzwsupport on Twitter (https://twitter.com/VZWSupport) and referencing this thread at https://community.verizonwireless.com/t5/Verizon-Messages/Message-Plus-not-syncing-with-windows-10/t....
I have the same problems as everyone else. I suspect they have recently started to have service failures with the Internet gateway they have that connects the SMS text messaging service with user's Win32 Message+ apps. (Modern App from the Microsoft Store & the old Desktop app that we all love & saved the installers for, amirite?)
Like everyone here, Message+ (Win32 desktop install) stopped working on my workstation on 9/1/19. I've installed the "newer" Modern App version from the Microsoft Store and it suffers from the exact same problem.
The web app at https://web.vma.vzw.com/ times out and doesn't seem to be able to maintain a dormant HTTPS: connection so that fails somewhat regularly. My Android device however works with it's Verizon Message+ (or whatever it's called on Android) just fine - but I strongly suspect the connectivity is done over their cellular network and not over the Internet, hence it doesn't use the same gateway that the Win32/Modern App clients use.
My bet is that (and I haven't read all 34 pages of comments so forgive me if this was covered) MacOS users have the same problem but iOS users do not.
I'm a little surprised that they don't appear to have this as a high priority (Service down???) being that SMS text messages are a revenue-generating service. But then again, maybe many VZW customers have Unlimited SMS text msg plans and thus this is not a big deal to them.
Really do hope they get this resolved. Based on the thread it appears to have been resolved before but then I guess it's reared it's head on 8/31 all over again.
Just adding my name to the list so that Verizon Wireless knows I am another unhappy customer. Message Plus on my PC used to work. Messages to/from my phone appeared on my PC. Messages to/from my PC appeared on my phone, now the messages are shown only on one or the other. Very frustrating. Is anybody working on it or do we just have to stop using it and/or move to another carrier?