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Megabyte charges

Member

Just switched to an package with unlimited texting. Kids have had "x" number of text plan per month and wife and I have had no text before. Now that I switched and we all have unlimited text. Three of the lines show up with a 1.99 charge each for megabyte charges for data. My line is the only one that was not charged. The kids lines from the previous plan have never had a charge for megabyte usage.

Wondering what that charge would be for, don't see any details on the bill that show what the individual charge is for.

 

Thanks.

 

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Re: Megabyte charges

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If you changed your plan from indivudal text to unlmited, by any chance did you use to have an Americas' Choice plan and now your on a nationwide plan.  If this is the case the new plan now charges 1.99 for megabye usage.  As for individual charges. I would have to suggest calling customer care on that one. If you cant see on your bill (ie ringtones, or your kids go on the web) Customer care has access to a system that can pull it up and see what it is.
Message Edited by Brothergrim on 07-08-2009 05:50 AM
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Re: Megabyte charges

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If you never use mobile web, vcast, etc... then I would block all these features via My Verizon, so that you don't accidently access these features.  Don't put the National Access Block if you want to continue to use Pix/Flix, but the rest of them are great.

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Re: Megabyte charges

Member

I did have an america's choice plan. Was 500 anytime minutes then the kids had text packages. I now have Nationwide select 700 with unlimited text.

 

So am I now going to be charge an extra 1.99 after so many megabytes of text have been sent? 

 

Here is the usage breakdown.

 

Main Line

53 text

578 m2m text

2 pix/flix

charged 1.99 megabyte

 

first shared line

2 text

172 m2m text

1 pix/flix

No megabyte charge

 

second shared line

9432 text

3070 m2m

204 pix/flix

charged 1.99 megabyte

 

third shared line

752 text

2281 m2m

60 pix/fix

charged 1.99 megabyte

 

 Seems like if I am now going to be charged 1.99 after so many texts add up to a megabyte ( not sure it that is what is going on or not) it was not brought to my attention before I switched. I figure unlimited text should be unlimited no extra charges.

 

Let me know if I am understanding this correctly, or if there is some other reason there would be a megabyte charge.

Thanks again for your quick response.

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Re: Megabyte charges

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You will not be charged MB usage for texting/pix/flix.  MB charges apply when you use the Data network, such as accessing Get It Now/Media Center, Mobile Web, and VCast Products.  So, if you open any of those applications, even just to browse ringtones or applications, you will see data usage and will be charged accordingly.

 

That includes if you accidently access any of these features.  At the end of the month, verizon rounds UP to the nearest MB, so if you use 1 kb, you will be charged for 1 MB... if you use 1.5 MB, you will be charged for 2... etc.

 

You have two options available.  Put blocks on all these applications via My Verizon or... in your case... upgrade to a Connect plan and use these features to your heart's content.  Of course, there's also the VPak that you can add to individual lines for an additional $15 a month, but that's PER LINE.

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Re: Megabyte charges

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OK, I blocked purchase ringtones, vcast music, mobile web, and application download. When I did that when I hit confirm it gave a message that said blocking mobile web is a conflict with mobile web for mb plans. I went ahead and hit ok or submit anyway even though it said that.

 

Did it for each line on the plan. I see that .2mb have been used on two lines already for the next billing cycle, so I suppose I will be out another 4 bucks.

 

Let me know if it looks like I made the right changes to keep from this happening again.

Thanks.

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Re: Megabyte charges

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Yes that is a good change.  However be aware that unless you put a national access block though customer care on your line.You will never have a truly mb charge free line.  This does block picutre messaging however
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Re: Megabyte charges

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However be aware that unless you put a national access block though customer care on your line.You will never have a truly mb charge free line.  This does block picutre messaging however

 

 

 

How would I incur a charge for mb usage with the current blocks that I have on? What would have to happen or be accessed? So I can let everyone on the plan know what not to do.

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Re: Megabyte charges

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I don't typically recommend the National Access block to people with select plans, since it WILL block pix/flix messaging.  However, the blocks that the OP put on should hopefully prevent him from getting data charges from accidental button presses, etc.
Message Edited by risu on 07-08-2009 11:44 AM
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Re: Megabyte charges

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To be honest with the blocks I dont know how. I just know if you call cusotmer care they will tell you this is only way to block it all. IMO this is a feature that Verizon itself needs to look into further. If some one puts a block it should block but I belive its an issue there working on.
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