Issue: I have problem not receiving texts sometimes.

Member

Issue:

I have problems not receiving texts sometimes on VM+. I've narrowed it down that they get stuck in the stock Android messenger appbon my Turbo 2.

I have VM+ on default messenger when this happens.

Because of this issue I didn't get a important text for over 5 hours after someone sent it. I then checked Android messenger and it had received it the time it was sent.

I really like VM+ but I can't use it if my texts aren't coming through, so I hope someone has suggestions.

I've restarted, reinstalled VM+, rolled back VM+ and cleaned cache. No help.

Thank you,

Wade.


VersionName: 6.4.39
VersionCode: 30698
Build Number: 9
Build Date: Thu Jun 15 22:33:47 UTC 2017
Last Build Number: 0
Manufacturer: motorola
Model: XT1585
Product: kinzie_verizon
SDK Version: 24
OS Release: 7.0
OS Incremental Version: 7

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Re: Issue: I have problem not receiving texts sometimes.

Customer Support

We want to be sure you get all of your important text messages, wirespider01 and I’m happy to help you today. Let’s go over a few details to ensure this issue is eliminated.

Can you please provide us with your zip code? Just for clarification, has anyone else had a similar issue with messages in the area? When did you first notice the trouble with the VM+?

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Issue: I have problem not receiving texts sometimes.

Member

Zip is 17264. There is no one I know that uses Verizon messages+ besides

me. Everyone I know uses their stock messaging app. Some have Motorola,

Samsung galaxy and iphones. I don't know of any of them not getting

messages. Well, the more I think about it, my wife has mentioned once she

never got a text from someone. Her text was sent to her when she was out of

service but she never got it when she came back into service. That was a

while back. Mine does it more frequently and at home. I use the newest

network extender in my house because we lack having service...

Thank you for your time.

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