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I can't send picure/ video/sound messages!!!

Member

A while ago my dad stoped my txting service and then he got it back....but after that i was only able to send txt messages. I asked him about it and i even check my services online and it all said i had pic/flix messaging,....but yet when ever i send one it says "INVALID  DESTINATION  ADRESS!" but how can that be when i'm selecting from my contact list??? what can i do to help this problem?? and i know it's not other peoples phone....it's mine...so what do i do??

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Re: I can't send picure/ video/sound messages!!!

Novice

Also want to make sure that:

  •  National Enhanced Service Access
  •  Premium Network Service Access 

 

 

 

are added.

 

Also, it's most likely something that needs to be corrected inside your device. I would contact vzw customer care/technical support to get assistance with making sure your line is provisioned correctly on their end as well.

 

 

 

Regards

 

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Re: I can't send picure/ video/sound messages!!!

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You need the internet to be active on your phone to send pics/vids.  I'd say take it to a store and they should be able to get it on for you.
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Re: I can't send picure/ video/sound messages!!!

Member
make sure there is not a "block national access" feature on your account - this would have most likely been added if you were attempting to avoid megabyte charges.  Also dial *228 option 2 to update your phone.  if this does not work, contact tech support or go to a store to have them further trouble shoot.
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