Email to MMS Bounces

[applejackTAC]

We've been having bounce issues with email messages sent to Verizon phone numbers via MMS the last 2 days (bounce messages below).  Our Java application running on AWS sends an email message on certain triggers via Rackspace's SMTP service to an alias, which has 6 individuals on it, including some Verizon <phoneNumber>@vzwpix.com addresses.  Generally it works fine (though we've seen delays at times), but in the last two days we've had bounce messages that Verizon's receiving mail service (appears to be Cloudmark / Proofpoint, at least as a proxy for security scanning) isn't reachable.  And it's two different hostnames so it's not just a single server in the cluster.

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This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> [email address removed per the Verizon Terms of Service] (reading BANNER): 554 vzw-ibgw-6002a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - bqPEhdjKYBcug

Arrival-Date: Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:28 -0400
Reporting-MTA: dns; smtp14.gate.ord1d.rsapps.net

Status: 5.0.0
Last-Attempt-Date: Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:28 -0400
Final-Recipient: rfc822; [email address removed per the Verizon Terms of Service]
Action: failed
Remote-MTA: dns; smtpin02-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6002a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - bqPEhdjKYBcug

------ This is a copy of the headers of the original message. ------

Return-Path: <ADDRESS.REMOVED>
X-Spam-Threshold: 95
X-Spam-Score: 0
X-Spam-Flag: NO
X-Virus-Scanned: OK
X-Orig-To: ADDRESS.REMOVED
X-Originating-Ip: [184.106.54.69]
Authentication-Results: smtp14.gate.ord1d.rsapps.net; iprev=pass policy.iprev="184.106.54.69"; spf=pass smtp.mailfrom="ADDRESS.REMOVED" smtp.helo="smtp69.ord1d.emailsrvr.com"; dkim=none (message not signed) header.d=none; dmarc=none (p=nil; dis=none) header.from=ADDRESS.REMOVED
X-Suspicious-Flag: NO
X-Classification-ID: 7401ca[phone number removed per the Verizon Terms of Service]ecd-11e9-95[phone number removed per the Verizon Terms of Service]4bae-1-1
Received: from [184.106.54.69] ([184.106.54.69:38624] helo=smtp69.ord1d.emailsrvr.com)
by smtp14.gate.ord1d.rsapps.net (envelope-from <ADDRESS.REMOVED>)
(ecelerity 4.2.38.62370 r(:)) with ESMTPS (cipher=DHE-RSA-AES256-GCM-SHA384)
id BC/6D-225[phone number removed per the Verizon Terms of Service]FD30D5; Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400
Date: Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400
X-Auth-ID: ADDRESS.REMOVED
Received: by smtp1.relay.ord1d.emailsrvr.com (Authenticated sender: ADDRESS.REMOVED) with ESMTPA id 96CEA401CC
for <ADDRESS.REMOVED>; Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400 (EDT)
X-Sender-Id: ADDRESS.REMOVED
Received: from ip-REMOVED (REMOVED.compute.amazonaws.com [REMOVED])
by 0.0.0.0:25 (trex/5.7.12);
Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400
Message-ID: <[email address removed per the Verizon Terms of Service]>
From: <ADDRESS.REMOVED>
To: ADDRESS.REMOVED
Subject: REMOVED
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

---------------------------------------------------------------------------------------

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> [email address removed per the Verizon Terms of Service] (reading BANNER): 554 vzw-ibgw-5003a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - c1lGhYh8nYzIJ

Reporting-MTA: dns; smtp7.gate.ord1d.rsapps.net
Arrival-Date: Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400

Last-Attempt-Date: Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Status: 5.0.0
Final-Recipient: rfc822; [email address removed per the Verizon Terms of Service]
Remote-MTA: dns; smtpin01-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-5003a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - c1lGhYh8nYzIJ
Action: failed

------ This is a copy of the headers of the original message. ------

Return-Path: <ADDRESS.REMOVED>
X-Spam-Threshold: 95
X-Spam-Score: 0
X-Spam-Flag: NO
X-Virus-Scanned: OK
X-Orig-To: ADDRESS.REMOVED
X-Originating-Ip: [184.106.54.85]
Authentication-Results: smtp7.gate.ord1d.rsapps.net; iprev=pass policy.iprev="184.106.54.85"; spf=pass smtp.mailfrom="ADDRESS.REMOVED" smtp.helo="smtp85.ord1d.emailsrvr.com"; dkim=none (message not signed) header.d=none; dmarc=none (p=nil; dis=none) header.from=ADDRESS.REMOVED
X-Suspicious-Flag: NO
X-Classification-ID: 15c2b77c-8f[phone number removed per the Verizon Terms of Service]e9-9f[phone number removed per the Verizon Terms of Service]d0c4[phone number removed per the Verizon Terms of Service]
Received: from [184.106.54.85] ([184.106.54.85:54548] helo=smtp85.ord1d.emailsrvr.com)
by smtp7.gate.ord1d.rsapps.net (envelope-from <ADDRESS.REMOVED>)
(ecelerity 4.2.38.62370 r(:)) with ESMTPS (cipher=DHE-RSA-AES256-GCM-SHA384)
id F5/7D-283[phone number removed per the Verizon Terms of Service]D9840D5; Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Date: Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
X-Auth-ID: ADDRESS.REMOVED
Received: by smtp19.relay.ord1d.emailsrvr.com (Authenticated sender: ADDRESS.REMOVED) with ESMTPA id 21EE660120
for <ADDRESS.REMOVED>; Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400 (EDT)
X-Sender-Id: ADDRESS.REMOVED
Received: from ip-REMOVED (REMOVED.compute.amazonaws.com [REMOVED])
by 0.0.0.0:25 (trex/5.7.12);
Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Message-ID: <[email address removed per the Verizon Terms of Service]>
From: <ADDRESS.REMOVED>
To: ADDRESS.REMOVED
Subject: REMOVED
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

[vzw_customer_support]

Thank you for contacting us. Being able to send your Messages is important. Can you please clariy which email service you are working with? Also, are only Verizon users being affected? AlbertP_VZW

[applejackTAC]

The email messages are being sent through Rackspace's SMTP service to Verizon users using @vzwpix.com and/or @VTEXT.com addresses.  The other users, all on AT&T, have received the email to MMS messages fine.

We had another two messages get bounced this morning, while two others (one before this and one after this) were received by the end users fine.

----------------------------------------------------

Reporting-MTA: dns; smtp40.gate.ord1d.rsapps.net
Arrival-Date: Tue, 18 Jun 20[phone number removed per the Verizon Terms of Service]:27:48 -0400

Last-Attempt-Date: Tue, 18 Jun 20[phone number removed per the Verizon Terms of Service]:27:48 -0400
Action: failed
Status: 5.0.0
Final-Recipient: rfc822; <REMOVED>@vzwpix.com
Remote-MTA: dns; smtpin02-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6003a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - dGxYhnBmjHWhQ

----------------------------------------------------

Reporting-MTA: dns; smtp40.gate.ord1d.rsapps.net
Arrival-Date: Tue, 18 Jun 20[phone number removed per the Verizon Terms of Service]:27:48 -0400

Last-Attempt-Date: Tue, 18 Jun 20[phone number removed per the Verizon Terms of Service]:27:48 -0400
Final-Recipient: rfc822; <REMOVED>@vtext.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; smtpin02.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6003a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - dGxYhnBmkHWhQ

[applejackTAC]

Two more bounces yesterday.

----------------------------------------------------------------------------

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> <REMOVED>@vzwpix.com (reading BANNER): 554 vzw-ibgw-6001a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - di0UhA63K3zva

Reporting-MTA: dns; smtp17.gate.ord1d.rsapps.net
Arrival-Date: Wed, 19 Jun 2019 17:20:38 -0400

Last-Attempt-Date: Wed, 19 Jun 2019 17:20:38 -0400
Remote-MTA: dns; smtpin02-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6001a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - di0UhA63K3zva
Status: 5.0.0
Action: failed
Final-Recipient: rfc822; <REMOVED>@vzwpix.com

----------------------------------------------------------------------------

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> <REMOVED>@vtext.com (reading BANNER): 554 vzw-ibgw-6001a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - di0UhA63N3zva

Arrival-Date: Wed, 19 Jun 2019 17:20:38 -0400
Reporting-MTA: dns; smtp17.gate.ord1d.rsapps.net

Last-Attempt-Date: Wed, 19 Jun 2019 17:20:38 -0400
Remote-MTA: dns; smtpin02.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6001a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - di0UhA63N3zva
Status: 5.0.0
Action: failed
Final-Recipient: rfc822; <REMOVED>@vtext.com

----------------------------------------------------------------------------

[vzw_customer_support]

Getting full use of your service is the key to staying connected. I want to make sure that you get the help that you need, and have a couple of questions. Are you able to send an email from a standard POP email account such as Gmail to one single Vtext.com address? If you are not sure, please test.

Are you operating as a business or organization when sending these Vtexts?

GinaU_VZW