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Re: Delayed Messages - Verizon Messaging App

Community Manager
Community Manager
Glad to hear that your application is working as it should JSP847.  We definitely want it to work everywhere.  When located in this zip code and having issues, does it happen in  particular location? Indoors or outdoors? Keep us posted.

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Delayed Messages - Verizon Messaging App

JSP847
Member

Both indoors and outdoors, with four or five bars of 4G reception. Usually one of us is indoors and the other outdoors, but sometimes both are outdoors.

John Pelonio

530-432-6742

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Re: Delayed Messages - Verizon Messaging App

Community Manager
Community Manager
JSP847,

Let's bring you back up to speed.  We will need to take a look at a few things in order to give you the best solution.  Is your phones software up up to date? Click on the link to view how to check. http://www.verizonwireless.com/support/knowledge-base-97540/

After checking you software update, you can improve signal quality by removing and inserting your sim card. http://www.verizonwireless.com/support/knowledge-base-108123/

Keep us posted with your signal progress. We are here to help.
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Delayed Messages - Verizon Messaging App

JSP847
Member

Both phones had the most recent version.

Tried removing & replacing sim card.

No improvement.

--- Original Message ---

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Re: Delayed Messages - Verizon Messaging App

Community Manager
Community Manager
JSP847,
Thanks for trying those steps. I'd also like to have you try one more thing since you previously indicated that a restart of the device causes the messages to work normally at least for a little while. Can you please go into the Google Play Store and download the Verizon Messages application and test it out to see if you get the same results. Also, how are you currently backing up your device information?

Looking forward to your response.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Delayed Messages - Verizon Messaging App

JSP847
Member

Installed the Verizon app on one of the phones. The other doesn't have enough memory left. The Verizon app is larger and the app that came on the phone apparently can't be removed.

The delays continued. Tried sending to two different phones in case the problem was with the phone with little memory left.

I am not backing up device information, at least not that I know of. I download photos as I take them, so my data should be ok.

John Pelonio

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Re: Delayed Messages - Verizon Messaging App

Community Manager
Community Manager
Let's get this fixed once and for all JSP847.  We definitely appreciate all the troubleshooting you have already completed in attempt to get your messages out in timely matter.  Our next step will be to complete a factory reset. Prior to complete a reset we want to ensure all your data is backed up.  http://vz.to/1wzL0ps

Complete the factory reset http://www.verizonwireless.com/support/knowledge-base-99541/ and keep us posted on your progress.


YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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