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Can't set up prepaid voicemail

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* 8 6 and dialing my number do not activate voicemail setup. I get the message welcome to Verizon Your call cannot be completed as dialed. I am all the way to a level 3 engineering ticket now try to fix this problem been waiting 5 days for them to call me back. Just taking a shot that maybe somebody out there had the same problem and fixed it

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