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CANNOT SEND MESSAGES

Member

Cannot send messages this morning.  Says Network Error, then General Problems.  This is my third day with the prepaid plan from Verizon and I am already upset and ready to chalk my expenditure up to bad judgment and go back to my other phone.  This sucks.  I have already changed my phone number with all the people and businesses I use.

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Re: CANNOT SEND MESSAGES

Novice

How is your service? Got good signal strength? What type of phone are you using? Also what location is it your are having problem at? Answer this questions so they can better assist you.

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Re: CANNOT SEND MESSAGES

Member

I am having a hard time trying to update the original. I am in Phoenix,

AZ, have 3 bars inside ( have medical issues so it is not feasible for me

to go outside to use phone), Phone is a LG Cosmos 3. It worked fine

yesterday. I did some checking on the internet and there are indications

that Verizon is having network issues today,so not sure what I should do.

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Re: CANNOT SEND MESSAGES

Community Manager
Community Manager

I want to ensure that were able to take a close look into the issues you've been running into in recent days. What zip code are you located in? Has the phone worked since you activated it? Have you rebooted the device after you began to experience the issue?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: CANNOT SEND MESSAGES

Member

Zip Code 85013. Phone had worked for a day just fine. I did find an

obscure reference to the Verizon network being down and/or having problems

at the same time I was trying to send messages. In fact that was the ERROR

MESSAGE I kept getting, there were NETWORK PROBLEMS. After 4 or more hours

I was finally able to send a message and after another hour or so messages

that had been sent to me came through. As of this date and time, I can

still send messages and received them. TRUST me I have been check

periodically by sending messages to my old phone which will be active for

another couple of weeks. On the facebook page they keep saying they want

to make me happy and want to keep me as a customer. The only way that I

can be made happy over my switch is like a free month of prepaid service

and no I am not kidding.

On Mon, Jan 13, 2014 at 12:02 PM, Verizon Wireless Customer Support <

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Re: CANNOT SEND MESSAGES

Community Manager
Community Manager

I'm glad everything seems to be working now 2feeleys. For more assistance with prepaid service, I suggest contacting our prepaid customer service team at 888-294-6804.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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