Highlighted

Avatars not showing sometimes

Member

When I get texts, sometimes it will say "messages +" with the sender's avatar next to it on my lockscreen, and other times it will just say "messages" on the lockscreen notification, but doesn't show the sender's avatar. Has anyone experienced this? Note 10 Plus, by the way. 

0 Likes
Highlighted

Re: Avatars not showing sometimes

Customer Support

Thank you so much for bringing this to our attention LenniePaz. We can certainly understand wanting to be able to have a consistent flow when it comes to viewing your messages. From what you described, it sounds like your device is using both Message+ and the Message app that was built into the phone. Do you only use Message+ for your messages currently?

0 Likes
Highlighted

Re: Avatars not showing sometimes

Member

I'm only using Message +. I accidentally left off the + on my original post. 

0 Likes
Highlighted

Re: Avatars not showing sometimes

Customer Support

I appreciate that clarification, LenniePaz. Tell me, do you notice any sort of pattern when this happens? For example, when your signal is weak, when you're in a certain location, etc.)? Please elaborate, thank you. 

0 Likes
Highlighted

Re: Avatars not showing sometimes

Member

Nope, no pattern. 

0 Likes
Highlighted

Re: Avatars not showing sometimes

Customer Support

LenniePaz, thank you for these details. Are the Avatars showing (or not showing) for the same contacts?  

0 Likes
Highlighted

Re: Avatars not showing sometimes

Member

Sometimes they do, and sometimes they don't. 

0 Likes
Highlighted

Re: Avatars not showing sometimes

Customer Support

LenniePaz, are these Avatars created using a native app on the phone or a third-party app? And what app is not always showing the Avatars? - ErichC_VZW

0 Likes