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5-stage verification, useless Messages+, no way to get customer support

LeeDCornell1
Member

I try to log on to have Messages+ on my computer. I have to enter the userid, password, security answer (even though I always check the "Remember my Device" box), then go to my phone to answer "yes", it is me. Then get the second message saying, "Yes, I authorize access." And then after about 10 minutes, I am disconnected because ... you know ... I was not active. Then I was on hold with "Chat" for over two hours.

There must be some secret, right?

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Re: 5-stage verification, useless Messages+, no way to get customer support

Community Manager
Community Manager

I know how useful it can be to be able to message on a computer, LeeDCornell1. You have reached the right person to help you. I am sorry to hear that you were on hold for so long. We have experienced higher than normal wait times due to the holiday. Has this ever happened before? What browser are you using? Have you tried a different browser? AmberF_VZW

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