Why does background data on ellipsis 8 not turn on?

[Aokeefe]

I can't turn on background data on my ellipsis 8 to download games on Google play,

[vzw_customer_support]

Aokeefe, games are half the fun on this tablet. Let's get them going again. What happens when you try to download games? Is your tablet's software up-to-date? Where are you trying to enable background data? Settings/Data Usage/3 dots in the upper right-hand corner/Enable Background Data
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tbo27]

you have to go into app mgr and clear data on the settings app which is under the all tab. then go back and background data will be an option to turn off

[Aokeefe]

It's a 7 not 8 and that is not an option

On Jan 25, 2016 1:25 PM, "Verizon Wireless Customer Support" <

[Ann154]

I would suggest checking the Data Usage setting in the my device settings for the Background Data restriction.