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No Video Playback

TOYBOCS
Member

Videos are not playing in any of my apps.

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Re: No Video Playback

josepht_vzw
VZ Employee Emeritus

TOYBOCS,

Watching videos on some of my apps is my favorite way to pass the time so I know how important it is that we get your videos working again. Don't worry, help has arrived. When did this start? What happens when you try to play a video? Are you able to play videos that you take with the tablet's camera? Please let us know as we are eager to get your videos playing again.

JosephT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No Video Playback

Alans4nic8n
Member

Started today on my tablet . Checked different apps with same result . I click the play button and the video doesn't play . Screen goes black or to first frame and doesn't advance . Tried sliding forward timeline but always returns to 0:00 .

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Re: No Video Playback

Community Manager
Community Manager

That definitely sounds like a major issue, Alans4nic8n. We can help look into this. Have you noticed this issue with any other devices? Have you made any changes to fix the issue with the tablet already, like restarting or uninstalling the application?

 

ZaakqueryC_VZW

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