II was playing on it and went to go to the bathroom and came back and it had turned it self off and I tried to restart it and I have done the factory reset and it keeps popping up on the red screen
Matthew200, Thanks for those additional details. Does the tablet show any signs of physical or liquid damage?
TrinetteW_VZW
No it has no physical damage
Matthew200, I am glad to learn that the device doesn't have any physical damage, please confirm if there is any liquid damage. Also, please confirm what is showing on the red screen? Are you getting an error message?
TionnaB_VZW
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