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How do I update the Android version for my Ellipsis 7

MARMIL0
Member

My Ellipsis 7 tablet is at Android version 4.2.2 and when I check for software updates I keep getting the message, cannot connect to server . I am connected via WiFi .

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Re: How do I update the Android version for my Ellipsis 7

tikibar1
Sr. Leader

AFAIK the Ellipsis 7 won't update over wi-fi, it requires a network connection.  An update to version 4.4.2 was released in Feb. 2015.  The last update was 10/4/17 and was a security update.  Since the Ellipsis 7 is almost five years old, it likely won't receive further updates. 

Re: How do I update the Android version for my Ellipsis 7

Community Manager
Community Manager

MARMIL0, we want you to get the most out of your tablet. Here is a great place to keep updated on your Ellipsis 7's software. https://www.verizonwireless.com/support/software-updates/ Is your tablet connected to your Verizon account? Do you have a data connection with your WiFi off?

 

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I update the Android version for my Ellipsis 7

MARMIL0
Member

My tablet is not connected to my Verizon account, but it is connected via

WiFi.

Mary

Personal information removed as required by Verizon Wireless Terms of Service

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Re: How do I update the Android version for my Ellipsis 7

Community Manager
Community Manager

To update the software in your device, it is required to have it connected to our servers. Was the tablet ever activated in your account?

Abraham_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I update the Android version for my Ellipsis 7

My tablet was connected to my Verizon account previously and I'm unable to update it any longer. Is there a way to force an update?

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Re: How do I update the Android version for my Ellipsis 7

Ann154
Expert

The tablet is required to connect to the Verizon server to retrieve the update which means it needs to be on an active Verizon account and connected to the 4G LTE network. That's if there is an update available.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.